MS10-042 Vulnerability in Help and SupportCenter Could Allow Remote Code Execution (2229593)

Original Release Date: July 15, 2010
Last Revised: July 15, 2010
Number: ASA-2010-182
Risk Level: Low
Advisory Version: 1.0
Advisory Status: Final

1. Overview:

Microsoft issued a security bulletin which contained security advisory MS10-042. This security update resolves a vulnerability in the Windows Help and Support Center feature that is delivered with supported editions of Windows XP and Windows Server 2003. This vulnerability could allow remote code execution if a user views a specially crafted Web page using a Web browser or clicks a specially crafted link in an e-mail message. The vulnerability cannot be exploited automatically through e-mail. For an attack to be successful, a user must click a link listed within an e-mail message. The Common Vulnerabilities and Exposures project (cve.mitre.org) has assigned the name CVE-2010-1885 to this issue. A description of the vulnerability may be found at:

Certain Avaya products utilize Microsoft Operating Systems and may be affected by this vulnerability.

2. Avaya System Products:

Avaya system products include an Operating System with the product when it is delivered. The system products described below are delivered with a Microsoft Operating System. Actions to be taken with these products are also described below.

Product: Affected Version(s): Risk Level: Actions:
Avaya Meeting Exchange Components:
  • Client Registration Server
  • Recording Server
  • Streaming Server
  • Web Conferencing Server
  • Webportal
All Low Avaya recommends that customers install the security update as provided via Microsoft Windows Update.
Avaya Messaging Application Server All Low Avaya recommends that customers install the security update as provided via Microsoft Windows Update.

Recommended Actions for System Products:
Avaya strongly recommends that customers follow networking and security best practices by implementing firewalls, ACLs, physical security or other appropriate access restrictions. Though Avaya believes such restrictions should always be in place; risk to Avaya's product and the surrounding network from this potential vulnerability may be mitigated by ensuring these practices are implemented until such time as the recommended update is applied. Further restrictions as deemed necessary based on the customer's security policies may be required during this interim period.

3. Avaya Software-Only Products:

Avaya software-only products operate on general-purpose operating systems. Occasionally vulnerabilities may be discovered in the underlying operating system or applications that come with the operating system. These vulnerabilities often do not impact the software-only product directly but may threaten the integrity of the underlying platform.

In the case of this advisory Avaya software-only products are not affected by the vulnerability directly but the underlying Microsoft Windows platform may be. For affected Microsoft Operating Systems, Microsoft recommends installing patches. Detailed instructions for patching the Operating System are given by Microsoft at the following link:

Product: Software Version(s):
Avaya Agent Access All Versions
Avaya Basic Call Management System Reporting Desktop - client All Versions
Avaya Basic Call Management System Reporting Desktop - server All Versions
Avaya Call Management Server (CMS) Supervisor All Versions
Avaya CallVisor ASAI LAN (CVLAN) Client All Versions
Avaya Computer Telephony All Versions
Avaya Contact Center Express (ACCE) All Versions
Avaya Customer Interaction Express (CIE) All Versions
Avaya Enterprise Manager All Versions
Avaya Integrated Management All Versions
Avaya Interaction Center (IC) All Versions
Avaya Interaction Center (IC) - Voice Quick Start All Versions
Avaya IP Agent All Versions
Avaya IP Softphone All Versions
Avaya Modular Messaging All Versions
Avaya Network Reporting All Versions
Avaya OctelAccess(r) Server All Versions
Avaya OctelDesignerTM All Versions
Avaya Operational Analyst All Versions
Avaya Outbound Contact Management All Versions
Avaya Speech Access All Versions
Avaya Unified Communication Center (UCC) All Versions
Avaya Unified Messenger (r) All Versions
Avaya Visual Messenger TM All Versions
Avaya Visual Vector Client All Versions
Avaya VPNmanagerTM Console All Versions
Avaya Web Messenger All Versions

Recommended Actions for Software-Only Products:
Avaya recommends that customers install the security update as provided via Microsoft Windows update.

4. Additional Information:

Additional information may also be available via the Avaya support website and through your Avaya account representative. Please contact your Avaya product support representative, or dial 1-800-242-2121, with any questions.

5. Disclaimer:

ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". AVAYA INC., ON BEHALF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS "AVAYA"), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS' SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, INCIDENTAL, STATUTORY, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

6. Revision History:

V 1.0 - July 15, 2010 - Initial Statement issued.

Send information regarding any discovered security problems with Avaya products to either the contact noted in the product's documentation or securityalerts@avaya.com.

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