TITLE: Partner Administration - Caller ID - Inspect/Name Display (F16, F17)

Topics include:

• General Information
• How to use
• Related features
• Considerations
• Programming

If none of the above solutions solved the problem, Click Here

General Information

Caller ID Inspect/Name Display is available on:

Partner II Release 3.0 and later systems
All Partner ACS systems
All Partner Endeavor systems

The Caller ID Inspect button can be used on any Partner system phones, or MDW-9030, MDW-9031, BC-905, and must be programmed onto a button with lights. Users active on a call can use this to view Caller ID information for a second call that is either ringing, active or on hold, without disconnecting or placing their current call on hold. This button only lights up when you are trying to access a call, just touching the button won't light it up. The information displayed for the Inspect button will remain on the display for approximately 8-10 seconds.

NOTE: Because of space limitations, the Business Cordless 905 telephone LCD display cannot show the full Caller ID information provided by the Partner ACS system. It will only show the first 15 digits/characters.

The Caller ID Name Display button can be used on any Partner system phone (or MDW-9030 and MDW-9031) but must be programmed onto a button with lights. Users can use this to toggle the display between incoming Caller ID number and the Caller ID name. If the button is not lit, the number displays, if it is lit, the name displays. (Caller ID Name is an optional Feature of the Caller ID service provided by your local dial tone provider and may not be available in your area.)

Back to Top of Page

How to use

Caller ID information is passed to an extension between the first and second ring so be sure to wait until the second ring before answering the call. Users automatically receive Caller ID information for calls that audibly alert (ring) at the extension. For lines or pools set to Immediate Ring, Caller ID information is displayed after the first ring. For lines or pools set to Delayed Ring, Caller ID information is displayed as soon as the call begins audibly alerting (ringing). For lines or pools set to No Ring or Do Not Disturb, no Caller ID information is displayed. You must press the line buttons when phone is idle to view Caller ID information for lines that do not ring or press Caller ID inspect.

There are two ways to inspect Caller ID lines:

1. If you are active on a call, you automatically get Caller ID information for that call. However, if you want to view Caller ID information for a second call without ending the active call or putting it on hold, press Caller ID Inspect and then press the line button that you want to inspect. (If you have Call Waiting, you will not receive Caller ID information for the second call.)
2. If you are not active on a call, you can press line buttons to view Caller ID information for those lines; however, keep in mind that if you pick up the handset you will join or answer the call shown on the display.

(In addition, you may Toggle between the Name and Number for an incoming call with Caller ID Name Display- if button is lit it shows the name, if not it shows the telephone number.)

How to use Caller ID Inspect on MDW-9030 and MDW-9031 phones:

While active/not active on a call, move the selector rectangle to the line with Inspect button on it, then press the Inspect button. Move the selector rectangle to line button you want to inspect and press the line button. Continue to move the rectangle and press the line button to Inspect other lines. Move rectangle to Inspect button row and press Inspect button to turn off feature.

How to use Caller ID Name Display on MDW-9030 and MDW-9031 phones:

To display the name instead of the number of the call you are currently on, move the selector rectangle to the row that contains the Name Display button. Press the Name Display button. To return to displaying the number, move the selector rectangle to the row that contains the Name Display button (if it is not already there), and press the button.

Back to Top of Page

Related features

• Caller ID Name Display has no effect on Call Coverage calls. Coverage calls always display the extension number of the user who is sending calls for coverage.
• You can use this feature while using Call Screening (F25).
• A user at a covering extension who has a system display phone and who is busy on a call can use Caller ID Inspect to view the number of the extension from which a Call Coverage call is being sent.

Back to Top of Page

Considerations

• This feature must be programmed on a button with lights on a system display phone.
• The user should make sure the green light next to the Caller ID Inspect button is fluttering before pressing a line or pool button or else the call the user is active on is disconnected, and the user is connected to the call on the line or pool button that was pressed.
• The user can inspect outside calls that appear on intercom buttons. (If the call is an intercom call, the default display is shown.)
• If users are not active on a call, they can press line, pool, and intercom buttons to view Caller ID or Call Coverage information for those lines; however, if they pick up the handset, they will join or answer the call shown on the display.
• This feature must be programmed on a button with lights on a system display phone. When Caller ID Name Display is on, the green light is on, indicating that the Caller ID name will be displayed rather than the Caller ID number.
• SMDR reports print only Caller ID number (where available). (If a number is not available, it is reported as IN on the call report.)
• Not all calls on Caller ID lines are displayed. This varies by local dial tone provider. When Caller ID information is not captured, the system date and day (default) displays instead.
• The incoming telephone number replaces the system date and time display on system Phones. An out-of-area message ------ displays if a call is being dialed from a region that does not support Caller ID. A private message Priv displays if the caller has blocked transmission of Caller ID information.

Back to Top of Page

Programming

The Caller ID Inspect button must be programmed on a button with lights.

How to program a Caller ID Inspect button:

• From extension 10 or 11 on Partner II Release 3.0 or later systems, and all Partner II, Partner ACS and Partner Endeavor systems:

1. Place the programming overlay on your phone.
2. Press Feature 00.
3. Press System Program (or Left Intercom).
4. Press System Program (or Left Intercom).
5. Press Central Tel Program (or Right Intercom).
6. Dial the extension number of the phone that you want to program with this feature.
7. Press a programmable button with lights.
8. Press Feature 17.
9. Press Feature 00 to exit programming.

To program a Caller ID Inspect button using remote administration on Partner ACS Release 3 or later systems:

1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
3. Select the Button Programming button. The Button Programming window appears for the selected extension.
4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
6. Select the Caller ID inspect button.
7. When you are finished, select the OK button.
8. Repeat steps 5 to 7 to program other buttons for this extension.

How to program a Caller ID Name Display button:

• From extension 10 or 11 on Partner II Release 3.0 or later systems, and all Partner II, Partner ACS and Partner Endeavor systems:

1. Place the programming overlay on your phone.
2. Press Feature 00.
3. Press System Program (or Left Intercom).
4. Press System Program (or Left Intercom).
5. Press Central Tel Program (or Right Intercom).
6. Dial the extension number of the phone that you want to program with this feature.
7. Press a programmable button with lights.
8. Press Feature 16.
9. Press Feature 00 to exit programming.

To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:

1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
3. Select the Button Programming button. The Button Programming window appears for the selected extension.
4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
6. Select the Caller ID Name Display button.
7. When you are finished, select the OK button.
8. Repeat steps 5 to 7 to program other buttons for this extension.

Back to Top of Page

After all of the above solutions have been attempted and the problem still exists, perform the following:

Consult with a specialist.