|Product:||Affected Version(s):||Risk Level:||Actions:|
|Scopia Elite 5000||7.3 and later||Medium||Configure High security mode to disable shell access and contact Avaya support for the necessary process to resolve this issue.|
|Scopia Elite 6000||8.0 and later||Medium||Configure High security mode to disable shell access and contact Avaya support for the necessary process to resolve this issue.|
|Scopia SIP Gateway||7.7 and later||High||Contact Avaya support for the necessary process to resolve this issue.|
|Scopia UC Gateway||7.7 and later||High||Contact Avaya support for the necessary process to resolve this issue.|
|Scopia Management (Linux)||8.0 and later||High||Contact Avaya support for the necessary process to resolve this issue.|
|Scopia Pathfinder||7.7 and later||High||Contact Avaya support for the necessary process to resolve this issue.|
Recommended Actions for System Products:
Avaya strongly recommends that customers follow networking and security best practices by implementing firewalls, ACLs, physical security or other appropriate access restrictions. Though Avaya believes such restrictions should always be in place, risk to Avaya products and the surrounding network from this potential vulnerability may be mitigated by ensuring these practices are implemented until such time as an Avaya provided product update or the recommended Avaya action is applied. Further restrictions as deemed necessary based on the customer's security policies may be required during this interim period, but customers should not modify the System Product operating system or application unless the change is approved by Avaya. Making changes that are not approved may void the Avaya product service contract.
When determining risk, Avaya takes into account many factors as outlined by Avaya's Security Vulnerability Classification Policy. The following table describes factors that mitigate the risk of specific vulnerabilities for affected Avaya products:
|These are a Medium risk for Elite 5000 and 6000 as shell access can be disabled.
These are a High risk for UC Gateway, SIP gateway, Management and Pathfinder because exploiting this vulnerability could bypass security restrictions and allow shell commands to be executed.
|Scopia Desktop Client||All||None|
|Scopia Desktop Server||All||None|
|Scopia Mobile Client for Mac OS||All||None|
|Scopia Mobile Client for Android||All||None|
|Scopia Mobile Client for iOS||All||None|
|Scopia ISDN Gateway||All||None|
|Scopia Management (Windows)||All||None|
The products listed in table 3 above are not affected as they do not utilize an operating system on which bash is installed.
Additional information may also be available via the Avaya support website and through your Avaya account representative. Please contact your Avaya product support representative, or dial 1-800-242-2121, with any questions.
ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". AVAYA INC., ON BEHALF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS "AVAYA"), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS' SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, INCIDENTAL, STATUTORY, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.
V 1.0 - October 6, 2014 - Initial Statement issued.
V 2.0 - September 27, 2017 - Updated affected versions and actions and set advisory status to Final.
Avaya customers or Business Partners should report any security issues found with Avaya products via the standard support process.
Independent security researchers can contact Avaya at firstname.lastname@example.org.
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