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In Call Center Elite Release 7.0.1, you have the option for the Most Idle Agent (MIA) skill queues to consider agents idle while they are in the AUX work mode.
When the agent logs on, the agent is queued if the AUX Agents Considered Idle (MIA) field is set to the following parameters:
y on the Agent LoginID screen.
system on the Agent LoginID screen and y on the Feature-Related System Parameters screen.
Agent queuing also depends on the value set in the ACW Agents Considered Idle field. If the agent was not previously in the queue, agent queuing depends on when the agent enters the AUX work mode.