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Add/remove skill button

Add/remove skill button

From Release 7.0.1, Personal Profile Manager (PPM) supports download of an assigned add/remove skill button on 96x1 SIP phone when the phone registers to Session Manager.

Agents or supervisors can use add/remove skills button to add or remove an assigned skill.

Communication Manager prompts the agent while adding or removing a skill and displays the updated set of skills.

For more information about Add/remove skill button, see Avaya Aura® Call Center Elite Feature Reference.