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Avaya Breeze™ provides a virtualized and secure application platform where Java programmers can develop and dynamically deploy advanced collaboration capabilities that extend the power of Avaya Aura®. A snap-in or a service is the term used to describe this functionality. Customers, business partners, and Avaya developers can use the platform as the deployment vehicle for their applications or snap-ins.
Avaya Breeze™ acts as the platform for many Avaya products such as the WebRTC Snap-in, Avaya Co-Browsing Snap-in, Avaya Real-Time Speech Snap-in, Engagement Designer, Context Store and Work Assignment.
Avaya Breeze™ provides the following benefits:
Customers, partners, and Avaya organizations can rapidly develop snap-ins and applications that are deployed on Avaya Breeze™.
Developers can focus on building the collaboration snap-ins they need, without the need to develop a robust platform on which collaboration snap-ins are deployed and run.
A robust Software Development Kit (SDK) with an easy-to-use API. Developers need not understand the details of call processing to develop new capabilities.
Intercepting calls in to and out of the enterprise.
Redirecting calls to an alternate destination.
Blocking calls and optionally playing an announcement to the caller.
Changing the presented caller ID of the calling or called party.
The ability to place an outbound call for the purpose of playing announcements and collecting digits.
The ability to invoke web services for added functionality.
The ability to expose webpages and web services for invocation by remote browsers and applications.
A Collaboration Bus that allows snap-ins to leverage each others’ capabilities through point-to-point and publish/subscribe messaging patterns.
A Common Data Manager framework that snap-ins use to access common information stored on System Manager.
Connector snap-ins that provide access to email, Clickatell SMS (text messaging) and Scopia (conferencing) host applications.
The ability to add or replace Trust and Identity Certificates for increased security.
Tools that log and monitor operations and provide troubleshooting support.
High availability. For more information on high availability, see the High Availability section in the Avaya Breeze™ Overview and Specification book.
Third party ability to create custom Connectors that provide access to their (external) application or service.
Dynamic task types.
Avaya Breeze™ is a powerful snap-in delivery platform that provides Unified Communications and Contact Center customers and partners the ability to quickly deliver capabilities using the skill sets of today’s enterprise and cloud application developers.