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Service Observing added on 96X1 SIP agent deskphones.
Service Observing Whisper Coaching added on H.323, DCP, and 96X1 SIP agent deskphones.
Support for treating AUX work mode as idle for controlling the agent MIA queue.
Support for treating adjunct routed calls as ACD calls.
Support to allow ASAI Single Step Conference calls to ignore Exclusion.
Number of trunks that can be measured is increased from 12,000 to 24,000.
Capacity of logged-in agent-skill pairs increased from 100,000 to 360,000, on a single instance of Communication Manager.
Number of Communication Manager locations supported by Call Center Elite increased from 250 to 2000.
Capability to detect and log out unreachable SIP agents and stations.
Support for setting Call Prompting timeout period to 2 seconds.
Support for Avaya Aura® Media Server.
Addition of the Attribute field to the Agent LoginID screen.