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Online/Offline Call Journal (Call History)

The call log of a device includes incoming calls when the device is not logged in. In addition, if a call cannot be delivered to an endpoint due to the Limit the Number of Concurrent Calls (LNCC) feature, the calls is also logged.

Call logs are only stored on the primary Session Manager of the user. There is no redundancy for storing call logs. The primary Session Manager stores the call logs in the User Data Storage database.

You enable Call History logging on the Session Manager Communication Profile for the user by enabling Enable Centralized Call History. The default is off. The maximum number of call logs per Communication Profile is 100.

SIP phones: