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Support for treating AUX work mode as idle for controlling the agent MIA queue

In Call Center Elite Release 7.0.1, you have the option for the Most Idle Agent (MIA) skill queues to consider agents idle while they are in the AUX work mode.

When the agent logs on, the agent is queued if the AUX Agents Considered Idle (MIA) field is set to the following parameters:

Agent queuing also depends on the value set in the ACW Agents Considered Idle field. If the agent was not previously in the queue, agent queuing depends on when the agent enters the AUX work mode.