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Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a web-based search engine that provides:

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To number.

Use the Avaya InSite Knowledge Base to look up potential solutions to problems.

  1. Go to http://www.avaya.com/support.

  2. Log on to the Avaya website with a valid Avaya User ID and password.

    The Support page appears.

  3. Under Support by Product, click Product-specific support.

  4. Enter the product in Enter Product Name text box and press Enter.

  5. Select the product from the drop down list and choose the relevant release.

  6. Select the Technical Solutions tab to see articles.

  7. Select relevant articles.