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Overview of Backup and Restore

This topic contains the following information:
  • Purpose of Backup and Restore
  • Data That You Can Back Up and Restore
  • About the Backup Now
  • About the Scheduled Backup
  • FTP Server and Maintenance
  • Email Server
  • Backup Verification
  • Purpose of Backup and Restore

    The S8300 Media Server backs up INTUITY AUDIX data over the customer's LAN to an external ftp server or an external email server. This data can be backed up at the same time as S8300 data, or the INTUITY AUDIX data can be backed up independently from S8300 data. In the event of a system failure, the information stored on the external server is used to restore the system to an operational state.

    Note: Depending on the severity of the situation, INTUITY AUDIX software might have to be reinstalled before you can restore any backups.

    Data That You Can Back Up and Restore

    You can back up any combination of the four INTUITY AUDIX data types at any time manually (Backup Now) or according to a schedule automatically (Scheduled Backup). The four data types are:

      • Translations
      • Announcements
      • INTUITY AUDIX names
      • INTUITY AUDIX greetings and messages.


    Translations comprise system administration data.

      • Detailed system data on shared memory, speech file system pointers, and so on
      • Alarm management information
      • A list of enabled features
      • A list of installed software
      • INTUITY AUDIX Digital Networking connectivity and communication information
      • INTUITY AUDIX message headers, mailing lists, subscriber profiles (including automated attendant administration), and message-waiting indicator status
      • Switch integration parameters
      • Hard disk configuration

    In addition to the scheduled backups, you should perform a backup now whenever you make extensive changes to subscriber profiles.


    Announcements are the prompts and phrases that guide the user through the INTUITY AUDIX Messaging Application. This data type does not require a backup unless the system has customized announcements that have just been changed. If customized announcements are not being used, a backup of announcements already exists on the original factory software CD.


    The INTUITY AUDIX names data type contains voiced subscriber names. After additional subscriber names have been recorded, you should conduct a backup now of this data type.

    INTUITY AUDIX Messages

    INTUITY AUDIX voice messages are all of the call answer and voice mail messages that subscribers send and receive every day. Also included are INTUITY AUDIX voice messaging greetings,which include each subscriber's primary voice greeting, multiple personal greetings, automated attendant menus and messages, and bulletin board messages.

    About the Backup Now

    Use Backup Now when you want to back up system data immediately. For example, you may want to back up data very soon after you have installed the S8300 media server and/or the INTUITY AUDIX system. Additionally, you may want to run the backup procedure just before making a change to your system. Doing so ensures that the most recent data is backed up, including data that is new since the last scheduled backup was run.

      Note: The "backup now" does not cause a degradation in service. However, for best results, perform a backup now at a time when the INTUITY AUDIX system experiences low usage.

      Additionally, the INTUITY AUDIX backup files can be quite large. As a result, your LAN network connection may fail during a backup now. In this case, you can run a scheduled backup instead, which allows the S8300 to handle breaks in the LAN connection and ultimately create a successful backup. To run a scheduled backup in case of a failed backup now, you can simply set the schedule to run on the current day of the week and 5 or 10 minutes in the future. See Create (add) a new backup schedule.

    About the Scheduled Backup

    The scheduled backup occurs automatically according to a schedule that you set for the system. The scheduled backup can contain all of the information necessary to bring the INTUITY AUDIX system back to an operational state after a service-affecting event.

    Scheduled backups do not require supervision. However, for the backup to be successful, you must ensure that the ftp or mail server to which INTUITY AUDIX sends backup data still has space to accept a new backup.

    FTP Server Setup and Maintenance

    File transfer protocol (FTP) is the Internet protocol standard mechanism for moving files from one machine to another. The FTP backup method requires use of an FTP server, which must be connected to the same enterprise LAN as the media server. The customer LAN administrator is responsible for setting up an FTP backup server.

    Configure the FTP Server

    It is recommended that the FTP server be installed and configured before the installation and use of the S8300 and INTUITY AUDIX systems. The configuration includes creating a directory for storing backups. Since you will normally backup the S8300 and INTUITY AUDIX data during the same backup, use the same directory for S8300 and INTUITY AUDIX backups. Use a directory name that makes sense and is easy to remember, such as c:\ftp\s8300back.

    Disk Space on the FTP Server

    The INTUITY AUDIX data can require a lot of disk space. Depending on the number of subscribers, the number of announcement sets you customize, and the amount of message storage you allow, a single full system backup can require 300 MB or more (up to approximately 800MB). This amount of data is in addition to the data backed up for the S8300 itself. Additionally, for each backup, the system creates a new file based on the date and time the backup is run. This means you cannot overwrite a backup previously stored.

    As a result, it is recommended that you delete old backup files periodically and diligently, at the same rate at which you perform backups. If the server runs out of disk space for the backup, data will be stored up to the point of failure. Data is stored in the following order of priority: translations, announcements, names, and messages.

    FTP Server Availability

    Finally, if the FTP server is unavailable at the time the backup runs, the backup will fail. You should ensure that maintenance on the FTP server occur only during times when a backup now or scheduled backup are not run. Lastly, a backup can require 30 to 40 minutes, or even more, depending on the size of your files and the network's traffic.

    Email Server Setup and Maintenance

    You can send the backup data as an attachment to an email. However, this method has three limitations and is not recommended for INTUITY AUDIX:

    • There is no way for the backup program to know whether or not the email was received. The backup program therefore has no way to determine if the backup succeeded or failed.
    • Email servers often have strict size limitations for transmitted files. The backup program does not segment the backup files; rather, it transmits them as a single attachment. The backup files may therefore be too large to successfully transmit via email.
    • INTUITY AUDIX data files can be quite large. As a result, email backups can fail or require an unacceptable amount of time to complete

    As a result, use email backups only as a last resort when an FTP backup server is not operating.

    About Restoring Backed-Up System Files

    The INTUITY AUDIX information stored on an ftp server or on an email server during the data backups is used to restore the system to an operational state. If your ftp server has a UNIX or Linux operating system, you start with the View/Restore screen. If you ftp server has a Windows operating system, you start with the View Backup Log screen.

    Note: Backup of INTUITY AUDIX data using email is not recommended.

    If a system problem or failure occurs, backups can be invaluable in returning the system to an operational state. You are likely to restore backups when directed to do so by an alarm repair action.

    Backup Verification

    It is recommended that you verify the success of each backup you run. The View Backup Log screen, available from the Maintenance Web Pages main menu, allows you to verify backups. And since a backup can include a variety data types, including S8300 data, the View Backup Log screen allows you to open a backup file to verify what data types are included.

    Note: Unlike other versions of INTUITY AUDIX systems (for example, INTUITY AUDIX R5.1), there is no partial success of a backup. An IA 770 INTUITY AUDIX backup is successful only if it includes all data you select for backup. If any of the data fails to be backed up, no data is stored.

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