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Home  >  Maintenance  >  Alarms  >  VM (Voice Messaging) Alarms

VM (Voice Messaging) Alarms

The alarms on this page are generated by the VM application and indicate a problem with the voice messaging system. The VM alarms are organized as follows:

VM Alarms (excluding SOFTWARE alarms)

 
 

 

VM SOFTWARE Alarms

 
 

VM ALARM_ORIG 0

Description:

This alarm indicates a test of Alarm Origination. The remote support center is conducting this test.

Repair Procedure:

No corrective action is necessary.

VM ANNC 4

Description:

The active announcement set is one of following:

  • Inaccessible
  • Nonexistent
  • Corrupt
Repair Procedure:

VM AUD_BKUP 0

Description:

Portions of the INTUITY AUDIX system data backup failed.

Note: The system is providing INTUITY AUDIX service, and the current backup is valid. However, future backups could fail.

Repair Procedure:

VM AUDIT 0

Description:

The nightly audit failed.

Repair Procedure:

VM AUDIT 1

Description:

The delivery data audit failed.

Note: This alarm is probably related to the mailing lists audit.

Repair Procedure:

VM AUDIT 2

Description:

The database audit failed. This condition can occur after a move from one switch to another or after a power outage.

Repair Procedure:

VM AUDIT 3

Description:

The database audit failed. This condition can occur after a move from one switch to another or after a power outage.

Repair Procedure:

VM AUDIT 100

Description:

Portions of the weekly database audit failed. The system is providing INTUITY AUDIX service. This service, however, might be limited or inconsistent.

Repair Procedure:

VM AUDIT 101

Description:

The weekly database audit failed.

Repair Procedure:

VM AUDIT 102

Description:

Portions of the weekly database audit failed.

Repair Procedure:

VM AUDIT 103

Description:

Portions of the weekly database audit failed.

Repair Procedure:

VM AUDIT 104

Description:

Portions of the weekly database audit failed.

Repair Procedure:

VM AUDIX_FS 0

Description:

The system logs this alarm when the voice storage space used is at 90% capacity or greater. The system automatically resolves this alarm when the space usage drops below 85%.

Note: This condition causes serious subscriber problems.

Repair Procedure:

VM AUDIX_FS 1

Description:

The INTUITY AUDIX data space that the system is using reached 80% capacity. The system automatically resolves this alarm when the space usage drops below 75%. If the space usage does not decrease, this alarm can escalate to a VM AUDIX_FS 0 alarm.

Repair Procedure:

Note: After each step, check for resolved alarms to see if you have freed enough space.

  1. Decrease the maximum number of activity log entries by doing the following:
    1. Log in to the INTUITY AUDIX command prompt screen.

      The system displays the AUDIX command prompt screen.

    1. Enter change system-parameters activity-log.
    2. Decrease the number in the Maximum Number of Activity Log Entries field.
    3. Press F3 (Enter) to save the information.
  2. Ask subscribers to delete unneeded messages. You might want to do this by using the Broadcast Messages feature.
  3. Reduce message retention time by doing the following.
      1. Log in to the INTUITY AUDIX command prompt screen.

        The system displays the AUDIX command prompt screen.

      2. Enter change COS cos-number.
      3. The cos-number might be any number from 0 through 11. It is strongly recommended that you modify the cos-number that applies to most subscribers.

      4. Press F8 (Next Page).
      5. Decrease the number in the Retention Times (days) New, Old, and Unopened fields under INCOMING MAILBOX.
      6. Decrease the number in the Retention Times (days) File Cab and Delivered/Nondeliverable fields under OUTGOING MAILBOX.
      7. Press F3 (Enter) to save the information.
    1. If the alarm is still active, contact your remote support center.

    VM AUDIX_FS 2

    Description:

    The file count reached 80% capacity. This alarm can escalate to VM AUDIX_FS 0. The system automatically resolves this alarm when the file count used goes below 75%.

    Repair Procedure:

    Note: After each step, check for resolved alarms to see if you have freed enough space.

    1. Ask subscribers to delete unneeded messages. You might want to use the Broadcast Message feature.
    2. Remove unused local and remote subscribers by doing the following:
      1. Log in to the INTUITY AUDIX command prompt screen.

        The system displays the AUDIX command prompt screen.

      2. Enter remove subscriber name.
      3. Enter list remote-extension remote machine name.
      4. To list the remote machine names, use the list machines command.

      5. Look at the Usage Date field for each remote subscriber and delete those that are unused by entering remove remote-subscriber remote subscriber extension.
    3. Reboot the system to allow the INTUITY AUDIX system to reclaim unused resources.
    4. If the alarm is still active, contact your remote support center.

    VM AUDIX_FS 3

    Description:

    An attempt to restart the INTUITY AUDIX application failed because the INTUITY AUDIX database is corrupted. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM AUDIX_FS 4

    Description:

    The INTUITY AUDIX data files are corrupted. Although the system is providing INTUITY AUDIX service, subscribers might have trouble sending or receiving messages.

    Repair Procedure:

    VM AUDIX_FS 5

    Description:

    The INTUITY AUDIX data files are corrupted. Although the system is providing INTUITY AUDIX, subscribers might have trouble sending or receiving messages.

    Repair Procedure:

    VM AUDIX_FS 6

    Description:

    The database might be corrupted. Although the system is providing INTUITY AUDIX service, this condition could lead to severe problems.

    Repair Procedure:

    VM AUDIX_FS 7

    Description:

    The system is experiencing possible file system corruption. Although the system is providing INTUITY AUDIX service, this condition could lead to severe problems. Nightly and manual backups usually fail while this alarm is active.

    Repair Procedure:

    VM AUD_RESTOR 0

    Description:

    An INTUITY AUDIX system-data restore failed. The INTUITY AUDIX application will not initialize.

    Repair Procedure:

    VM FAXAP 0

    Description:

    Queries to the INTUITY FAX Messaging database fail. This alarm indicates a possible database corruption. (Faxes are not supported with IA 770 INTUITY AUDIX.)

    Repair Procedure:

    VM GRAMMAN 001

    Description:

    INTUITY AUDIX has lost its connection to the dialing server because the dialing server is down. The dialing server was either turned off or had a TCP/IP problem.

    Repair Procedure:

    You must wait for the remote support center to fix this problem. The alarm is called in automatically, unless there is another major alarm still active.

    VM LANINTF 0

    Description:

    The system has a resource problem.

    Repair Procedure:

    VM LANINTF 1

    Description:

    The system has a resource problem.

    Repair Procedure:

    VM LDAPFAIL 0

    Description:

    An attempt to restart the LDAP Server on the INTUITY AUDIX server failed.

    Repair Procedure:

    VM NAMESRESTR 0

    Description:

    Recorded subscriber names are not installed on the system.

    Repair Procedure:

    To repair this alarm:

    1. Stop the messaging software (voice system).
    2. Restore the AUDIX names.
    3. Start the messaging software (voice system).

    VM NET_CONN 0

    Description

    A digital networking connection failure has occurred.

    Repair Procedure:

    To repair the alarm:

    1. Verify that the system IP address is correct:
    2. Start at the Administration main menu and select:
    3. Basic System Administration
           TCP/IP Administration and Diagnostics
                TCP/IP Administration and Diagnostics
                     Network Addressing


      The system displays the Network Addressing page.

    4. Verify that the IP Address field contains the correct system IP address.
    5. If necessary, enter the correct IP address in the IP Address field.
    6. Delete any unnecessary administered remote machines. For example, delete any unnecessary test machines. See Deleting Remote Machines for more information.
    7. If this alarm persists, reboot the system.

    VM NOCUSTANNC 0

    Description

    The system attempted to restore custom announcements; however, no custom announcement set is administered.

    Repair Procedure:

    To repair the alarm:

    1. Identify an administrative announcement set.
    2. Stop the messaging software (voice system).
    3. Restore the custom announcement set.
    4. Start the messaging software (voice system).

    VM REORGDB 0

    Description:

    The system logs this alarm when AUDIX initialization fails. System initialization is suspended while the database is reorganized. This error can occur under the following circumstances:

    • Power supply is interrupted.
    • AUDIX restarts for a maintenance reason.
    • Someone presses the Reset button.

    The system automatically resolves this alarm after it reorganizes the database and completes initialization.


    Note: Do not press the Reset button. Wait for the system to reorganize the database and initialize.

    Repair Procedure:

    Wait for the alarm to automatically clear. Clearance can take up to 2 hours. If the alarm does not clear after this length of time:

    VM REORGDB 1

    Description:

    The system logs this alarm when a database repair fails. This alarm occurs in the following circumstances:

    • Power supply is interrupted.
    • AUDIX restarts for a maintenance reason.
    • Someone presses the reset button.

    The system automatically resolves this alarm after it reorganizes the database and reinitializes.

    Repair Procedure:

    VM RPCTEST 001

    Description:

    The operating system's RPC processes are not running and cannot be restarted. This problem results in IMAPI functionality being impaired and INTUITY AUDIX Message Manager and Trusted Server services not being available. Since the system is providing INTUITY AUDIX services, subscribers can use the telephone interface to retrieve messages.

    Repair Procedure:

    VM SERVER 900

    Description:

    A trusted server exceeded the inactivity timeout period that was administered on the INTUITY AUDIX System Parameters IMAPI-Options screen.

    Repair Procedure:

    VM SERVER 901

    Description:

    A trusted server logged an alarm.

    Repair Procedure:

    VM SOFTWARE 0

    Description:

    An INTUITY AUDIX process failed.

    Repair Procedure:

    When this alarm occurs, the INTUITY AUDIX application automatically restarts. This alarm remains active during the restart and is resolved when the INTUITY AUDIX application successfully restarts.

    If the system does not successfully restart, contact your remote support center.

    VM SOFTWARE 1

    Description:

    An INTUITY AUDIX process failed.

    Repair Procedure:

    When this alarm occurs, the INTUITY AUDIX application automatically restarts. This alarm remains active during the restart and is resolved when the INTUITY AUDIX application successfully restarts.

    If the system does not successfully restart, contact your remote support center.

    VM SOFTWARE 2

    Description:

    An INTUITY AUDIX process failed.

    Repair Procedure:

    When this alarm occurs, the INTUITY AUDIX application automatically restarts. This alarm remains active during the restart and is resolved when the INTUITY AUDIX application successfully restarts.

    If the system does not successfully restart, contact your remote support center.

    VM SOFTWARE 100

    Description:

    An INTUITY AUDIX process failed to restart.

    Repair Procedure:

    VM SOFTWARE 101

    Description:

    Nonstandard system software is in use.

    Repair Procedure:

    VM SOFTWARE 201

    Description:

    An INTUITY AUDIX process could not initialize. The system might be providing limited INTUITY AUDIX service.

    Repair Procedure:

    When this alarm occurs, the system automatically attempts to restart the failed process. The alarm remains active until the process successfully initializes, and then the alarm is automatically resolved.

    If this alarm fails to resolve, contact your remote support center.

    VM SOFTWARE 202

    Description:

    An INTUITY AUDIX process could not operate. The system might be providing limited INTUITY AUDIX service.

    Repair Procedure:

    When this alarm occurs, the system automatically attempts to restart the failed process. The alarm remains active until the process successfully initializes, and then the alarm is automatically resolved.

    If this alarm remains active, contact your remote support center.

    VM SOFTWARE 203

    Description:

    An INTUITY AUDIX process failed to initialize. The system might be providing limited INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 204

    Description:

    An INTUITY AUDIX process failed during operation. The system might be providing limited INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 601

    Description:

    The system detected nonstandard system software in use.

    Repair Procedure:

    VM SOFTWARE 6000

    Description:

    An INTUITY AUDIX process could not initialize. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 6001

    Description:

    An INTUITY AUDIX process failed to operate.

    Repair Procedure:

    VM SOFTWARE 6600

    Description:

    The INTUITY AUDIX database automatic rebuild failed.

    The system is not providing INTUITY AUDIX service. The INTUITY AUDIX application has automatically stopped its own operation and networking and attempted a restart. During this restart, the application operates database file checks and performs a rebuild audit to correct any problems or discrepancies that were detected. If the rebuild audit is not successful, this system generates this alarm.

    Repair Procedure:

    VM SOFTWARE 6603

    Description:

    The INTUITY AUDIX application detected file damage during a restart.

    The system stops the initialization and the software attempts to fix the file problems. The system automatically resolves this alarm after completing the fix and continues initialization.

    Repair Procedure:

    VM SOFTWARE 6604

    Description:

    The system encountered problems while updating extension length values. Although the system updated the extension length, the INTUITY AUDIX application could not update its internal tables. This alarm can block administrators from adding new subscribers.

    Repair Procedure:
    1. Stop the messaging software (voice system).
    2. Start the messaging software (voice system) to synchronize the voice platform and the INTUITY AUDIX application.
    3. If the alarm fails to resolve, contact your remote support center.

    VM SOFTWARE 6605

    Description:

    The automated attendant routing table contains inconsistent data.

    This alarm occurs when a call to an automated attendant cannot be routed as specified. This alarm can occur if the routing tables are not updated after voice mailboxes listed in the table are removed or if file corruption from a system crash occurs. The system automatically resolves this alarm after the table is updated.

    Repair Procedure:
    1. Update the routing tables with correct data.
    2. If this alarm persists, contact your remote support center.

    VM SOFTWARE 6606

    Description:

    An automated attendant software failure. When this alarm occurs, the INTUITY AUDIX application can restart or shut down.

    Repair Procedure:

    VM SOFTWARE 6607

    Description:

    The system has an inconsistent holiday or business schedule name. This alarm occurs when a call to an automated attendant cannot be routed as specified. The system automatically resolves this alarm after a successful restoration of data and voice system restart.

    Repair Procedure:

    VM SOFTWARE 6608

    Description:

    The system is experiencing inconsistent automated attendant software operations.

    Repair Procedure:

    VM SOFTWARE 6609

    Description:

    The system detected inconsistent automated attendant night service data.

    Repair Procedure:

    VM SOFTWARE 6610

    Description:

    The INTUITY AUDIX application cannot write to the day/night service file. The system is not providing correct night service operation. This alarm might occur with alarm VM SOFTWARE 6609.

    Repair Procedure:

    This alarm is automatically resolved when the proper night service state is determined.

    If this alarm remains active, contact your remote support center.

    VM SOFTWARE 6611

    Description:

    The INTUITY AUDIX application cannot communicate with the voice platform software. The system is providing limited or interrupted INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 6612

    Description:

    The INTUITY AUDIX outcalling feature failed.

    Repair Procedure:

    VM SOFTWARE 6613

    Description:

    An error occurred during system installation, or the system experienced incorrect modifications. System operation might be impaired.

    Repair Procedure:

    VM SOFTWARE 6614

    Description:

    The system failed to initialize the INTUITY AUDIX application because of insufficient system resources. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 6615

    Description:

    During system initialization, the traffic process is unable to access one of its database files.

    Repair Procedure:

    VM SOFTWARE 6616

    Description:

    The AUDIX initialization process detected corrupt traffic data files. The system automatically begins to correct the corruption.

    Repair Procedure:

    VM SOFTWARE 6617

    Description:

    The INTUITY AUDIX server detects that the LDAP Server is not responding.

    Repair Procedure:

    The server attempts to restart the LDAP Server. If the LDAP Server is restarted, the alarm is resolved. If the LDAP Server does not restart, minor alarm VM LDAPFAIL0 is then raised.

    VM SOFTWARE 6618

    Description:

    The system detected a database problem. Stopping and restarting the voice system automatically repairs the database.

    Repair Procedure:

    VM SOFTWARE 6619

    Description:


    INTUITY AUDIX call processing detected a problem with the LDAP server.

    Repair Procedure:

    VM SOFTWARE 7701

    Description:

    The system failed to locate all of the software needed to initialize the INTUITY AUDIX application. The system is not providing INTUITY AUDIX service. This failure can occur after a power hit or when a disk error happens. This alarm is also sent to the remote support center.

    Repair Procedure:

    VM SOFTWARE 7702

    Description:

    The system found that INTUITY AUDIX database files were missing during AUDIX initialization. The system is not providing INTUITY AUDIX service. This failure can occur after a power hit or when a disk error happens.

    Repair Procedure:

    VM SOFTWARE 7703

    Description:

    The system experienced an unexpected file check failure after a voice system restart or a reboot.

    Repair Procedure:

    VM SOFTWARE 7704

    Description:

    The system restarts too often.

    Because of another alarm, the INTUITY AUDIX application has tried to restart itself twice but has failed. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7705

    Description:

    The INTUITY AUDIX maintenance software automatically shut down the INTUITY AUDIX application and attempted a restart.

    This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during the shutdown. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7706

    Description:

    The system rebooted too often.

    Because of another alarm, INTUITY AUDIX Voice Messaging has tried to restart itself but has failed. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7707

    Description:

    The INTUITY AUDIX maintenance software automatically shut down the INTUITY AUDIX application and attempted a restart.

    This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during shutdown. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7708

    Description:

    The system rebooted too many times.

    Because of another alarm, the INTUITY AUDIX application has tried to restart itself but has failed. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7709

    Description:

    The INTUITY AUDIX maintenance software automatically shut down the INTUITY AUDIX application and attempted a restart.

    This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during shutdown. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7710

    Description:

    The maintenance software stopped INTUITY AUDIX operation during a restart. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7712

    Description:

    The maintenance software has automatically shut down the INTUITY AUDIX application and attempted a restart. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7713

    Description:

    The system failed to create a new voice file system during INTUITY AUDIX initialization.

    This problem can occur while an Avaya technician attempts to add additional hours of speech to the system. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7714

    Description:

    The INTUITY AUDIX outcalling feature failed. The system is providing only limited INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7715

    Description:

    The INTUITY AUDIX trusted server notification feature failed. The system is providing only limited INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7716

    Description:

    The system failed to find the external security password file. Any usage of the old, external security password will fail. If you have one or more external trusted servers, administer a new external security password.

    Repair Procedure:
    Do one of the following:
      1. Log in to the INTUITY AUDIX command prompt screen.

        The system displays the AUDIX command prompt screen.

      2. At the enter command: prompt, enter change imapi-password

        The system displays the Change IMAPI-Password screen.

      3. Complete the Current Password: and New Password: fields.
      4. Press F3 (Enter) to save the change.
      5. Enter exit at the enter command: prompt.

    VM SOFTWARE 7717

    Description:

    The system failed to find any announcement sets during INTUITY AUDIX initialization. The system is not providing INTUITY AUDIX service.

    Repair Procedure:

    VM SOFTWARE 7718

    Description:

    During the system initialization, the AUDIX database integrity check failed. The system is not providing service.

    Repair Procedure:

    VM SOFTWARE 7719

    Description:

    This alarm tells you that the outcalling database is corrupted.

    Repair Procedure:

    VM TRAFIXFAIL 0

    Description:

    The automatic file recovery procedure that was started by VM SOFTWARE 6616 failed. The system will continue to provide service, but traffic collection data is incomplete.

    Repair Procedure:

    VM VM_PT 2

    Description:

    An INTUITY AUDIX port restart is in progress.

    Repair Procedure:

    No corrective action is necessary.

    VM VM_PT 3

    Description:

    An INTUITY AUDIX port process failed too many times. The system set the service status of the affected channel to manually out of service (manoos).

    Repair Procedure:

    VM VM_PT 4

    Description:

    An attempt to send or receive a fax failed. The system generates this alarm after a number of failures occur. (Faxes are not supported with IA 770 INTUITY AUDIX.)

    Repair Procedure:

    The system automatically resolves this alarm if a failure does not reoccur within 5 minutes. If this alarm continues to remain active, contact your remote support center.

    VM VM_PT 5

    Description:

    An attempt to record or print a fax failed. The system generates this alarm after a number of failures occur. This alarm can indicate a problem with the subscribers' fax equipment or INTUITY AUDIX FAX Messaging administration. (Faxes are not supported with IA 770 INTUITY AUDIX.)

    Repair Procedure:
    1. Verify that the subscribers' fax equipment is working properly.
    2. Verify that INTUITY FAX Messaging is properly administered.
    3. If the alarm remains active, contact your remote support center.

    VM VMDIRS 0

    Description:

    The INTUITY AUDIX application is experiencing problems with a file. Although the system is providing INTUITY AUDIX service, the system response times might be slow and the performance poor.

    Repair Procedure:

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