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Call Pickup and Directed Call Pickup 

The Call Pickup feature lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below. 

To answer a call placed to someone in your pickup group (when your phone is idle)

If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button, 

or 

Dial the Call Pickup Access Code.

The extension called stops ringing and you are connected to the call for pickup.

To pick up a call for someone in your office using Directed Call Pickup

  1. If your System Administrator has programmed one of the Line/Feature buttons to represent Directed Call Pickup, press that button,  

    or

    Dial the Directed Call Pickup Access Code.

  2. Dial the extension for which you want to pick up a call.

    The extension called stops ringing and you are connected to the call for pickup.