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Home > Administration > Basic Messaging Administration

Basic Messaging Administration

This topic describes how to set up most system parameters of an INTUITY AUDIX system. This topic assumes you know basic INTUITY AUDIX commands and navigation, such as logging in and out of the system, the difference between the vm and sa logins, command prompt function and usage, and how to move from field to field within a screen or page. If you are not familiar with Avaya INTUITY system basics, read Getting Started before you continue.

This topic describes the following procedures:

Defining System Limits

Note: Administration Checklists contains a checklist of initial administrative tasks you can use as a guide for performing AUDIX system administration.


Your INTUITY AUDIX system comes with default system limits. These limits consist primarily of maximum capacities for such items as stored messages and message-delivery lists. You can change system limits at any time on the System-Parameters Limits screen to define system capacities.


Note: You must use the sa login to change data on the System-Parameters Limits screen. Voice messaging administrators who use the vm login can view only the data on this screen.

To define system limits:

  1. Start at the Administration main menu and select:
  2. Global Administration
    Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

  3. At the enter command: prompt, enter change system-parameters limits.
  4. The system displays the System-Parameters Limits screen.

  5. Complete the fields on this screen using the information in the table for Field Definitions: System-Parameters Limits screen.
  6. When you finish entering system limit information, press F3 to save the information in the system database.
  7. The cursor returns to the command line, and the system displays the message:

    Command Successfully Completed.

  8. Click Return to Main to return to the Messaging Administration main menu.

Changing Extension Numbers

Use the Change Extensions screen to move a series of extension numbers from one block of numbers to another instead of changing each number individually. You can use this screen to move a single extension from one number to another or to change the length of every extension number in your system.



The Change Extensions screen affects many other settings on the local AUDIX system and on remote networked AUDIX systems. Use this screen only after you carefully plan the changes you want to make.

Guidelines for Using the Change Extensions Screen

Consider the following guidelines before you change extension numbers:

  • To change the length of local extension numbers:
    • First change the length of extensions at the platform level.
    • Use the change machine command to change extension length on a remote machine.
  • To move numbers on the local machine:
    • This screen can move all of the covering extensions in a given range of numbers. However, it does not change references to the local system in networked systems.
    • If the system you want to change is networked to other INTUITY AUDIX systems, you must also change the extension length for this machine in all connected systems.
    • Ports on the system with local subscribers whose extensions are to be changed are disabled while you make the necessary changes. Therefore, plan to make the changes when traffic is slow.
  • To change automated attendant extensions:
  • This screen does not change the extensions for automated attendants. If you use this screen to change an extension, and an automated attendant is set up to call that extension, follow the procedures in Automated Attendant and Bulletin Boards to change the automated attendant extension.

Changing a Block of Extensions (and Changing the Length of the Extensions)

To change the length of local extension numbers, you must first make changes to the platform itself, and then make changes in AUDIX administration.

AUDIX Changes

To change the extension length in AUDIX administration:

  1. Start at the Administration main menu and select:
  2. Global Administration
    Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

  3. At the enter command: prompt, enter change machine machine_name, where machine_name is the name of the machine on which you plan to change or add extensions.
  4. The system displays the new extension length in the Extension Length: field on the Machine Profile screen.

  5. Note the ranges of extension numbers in the Start Ext. and End Ext. fields before you make any modifications.

  6. Tip: If you have a system printer, enter print display machine to obtain a copy of the extension assignments before you continue.

  7. If you are updating a remote machine, enter the new extension length in the Extension Length: field.
  8. Re-enter the prefixes and the start and end extensions as you want them when the conversion is completed.
  9. Press F3 (Enter) to save the information in the system database.
  10. The cursor returns to the command line and the system displays the message:

    Command Successfully Completed.

  11. At the enter command: prompt, enter change extensions.
  12. The system displays the Change Extensions screen.

  13. In the Machine Name: field, enter the name of the INTUITY AUDIX machine for which you are changing extension numbers.
  14. In the Change extensions beginning with: field and the Ending with: field, enter the boundaries of the extension numbers you are changing. That is, enter two numbers: the beginning (smallest affected) extension number and the ending (largest affected) extension number.
  15. In the To new extension beginning with: field, enter the beginning number of the new block of numbers to which the extensions named in Step 9 are to be changed.

    All other fields are display fields.

  16. Press F3 (Enter) to initiate the process.

    The system does one of the following:

    • Fills in the Ending with: field and asks you to confirm your intent. The system then validates that all extensions in the new extension range are unused and available. This validation process can take between 1 and 2 minutes.
    • Fills in the Ending with: field and displays the message Subscriber Already Exists. In this case, you have specified a range of numbers that includes at least one number that is already assigned. The system does not permit the Change Extensions screen to delete an existing number in the course of adding another. If you see the Subscriber Already Exists message, do the following:
        1. Press F1 (Cancel) to exit this screen.
        2. Type list extensions at the command line. Use the resulting list to determine whether the local machine already has extensions assigned in the range you want to use.
        3. Type list address ranges at the command line. Use the resulting Address Ranges list to determine which remote machine already has extensions in the range you want to use. If you want further information about the extensions on a remote machine, type list remote-extensions machine-name at the command line.
        4. Use the information from Steps b and c as a basis to reconsider the target range of numbers. Once you have worked out new number ranges, return to Step 1 of this procedure to assign them.
  1. Press F3 (Enter) again.

    The system fills in the display fields as it works. When the process is finished, the cursor returns to the command line, and the system displays the following message:

Command Successfully Completed.

  1. If for some reason you must press F1 (Cancel) during this operation, the system will have already made some changes. Recover as follows:
    1. Note the numbers shown in the display fields. They indicate approximately how many changes were made.

    2. Tip: If you have a system printer, enter print list extensions to obtain a copy of the extensions.

    3. At the command line, enter list extensions to find exactly which numbers were changed and which were not.
    4. Plan what needs to be done to recover, whether it is changing the remaining extensions or returning changed extensions back to their original assignments. Use the change extensions command to change extension numbers as necessary.
  2. Enter exit or another administrative command at the enter command: prompt.
  3. Click Return to Main.
  4. While the local machine is busied out, connect, one at a time, to each remote machine with which the local machine is networked. On each remote machine, complete Step 1 through Step 14 by using the name of the original local machine in fields that call for a machine name.


  5. The network ports of the machine on which the local subscriber's extension length was changed must remain busied out until the change is administered on all remote systems.

  6. Release all voice cards from the busy condition. See Releasing Voice Channels for more information.

Changing a Block of Extensions (No Change in the Length of the Extensions)

To change a block of extensions from one series of numbers to another series of equal length:

  1. Read the precautions in Guidelines for Using the Change Extensions screen.
  2. Start at the Administration main menu and select:
Global Administration
Messaging Administration

The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

  1. At the enter command: prompt, enter change machine machine_name, where machine_name is the name of the machine on which you plan to change or add extensions.

    The system displays the Machine Profile screen.

  2. Note the ranges of extension numbers in the Start Ext. and End Ext. fields before you make any modifications.
  3. Change the Start Ext. and End Ext. fields to define an address range that includes the new block of extensions.
  4. Press F3 (Enter) to save the information in the system database.

    The cursor returns to the command line and the system displays the message:

    Command Successfully Completed.

  5. Repeat Step2 through Step 6 for each remote or local system on which a new range must be defined to accommodate the intended new block of extensions.
  6. Busy out all voice ports on the machine on which you want to change extension numbers for local subscribers. See Busying Out Voice Channels for more information.
  7. At the enter command: prompt, enter change extensions.

    The system displays the Change Extensions screen.

  8. In the Machine Name: field, enter the name of the AUDIX machine for which you are changing extension numbers for local subscribers. This is the only system on which you perform this procedure.
  9. In the Change extensions beginning with: field and the Ending with: field, enter the boundaries of the extension numbers you are changing. That is, enter two numbers: the beginning (smallest affected) extension number and the ending (largest affected) extension number.
  10. In the To new extension beginning with: field, enter the beginning number of the new block of numbers to which the extensions named in Step 11 are to be moved.

    All other fields are read-only fields.

  11. Press F3 (Enter) to initiate the process.

    The system does one of the following:

    • Fills in the Ending with: field and asks you to confirm your intent. The system then validates that all extensions in the new extension range are unused and available. This validation process can take between 1 and 2 minutes.
    • Fills in the Ending with: field and displays the message Subscriber Already Exists. In this case, you have specified a range of numbers that includes at least one number that is already assigned. The system does not permit the Change Extensions screen to delete an existing number in the course of adding another. If you see the Subscriber Already Exists message, continue with the following steps:
    1. Press F1 (Cancel) to exit this screen.
    2. Type list extensions at the command line. Use the resulting list to determine whether the local machine already has extensions assigned in the range you want to use.
    3. Type list address ranges at the command line. Use the resulting Address Ranges list to determine which remote machine already has extensions in the range you want to use. If you want further information about the extensions on a remote machine, type list remote-extensions machine-name at the command line.
    4. Use the information from Steps b and c as a basis to reconsider the target range of numbers. Once you have worked out new number ranges, return to Step 1 of this procedure to assign them.
    1. Press F3 (Enter) again.

      The system fills in the display fields as it works. When it is finished, the cursor returns to the command line, and the system displays the following message:

    2. Command Successfully Completed.

    3. If for some reason you must press F1 (Cancel) during this operation, the system will have already made some changes. Recover as follows:
      • Note the numbers shown in the display fields. They indicate approximately how many changes were made.
         
      1. Tip: If you have a system printer, enter print list extensions to obtain a copy of the extensions.


      • At the command line, enter list extensions to find exactly which numbers were changed and which were not.

      • Plan what needs to be done to recover, whether it is changing the remaining extensions or returning changed extensions back to their original assignments. Use the change extensions command to change extension numbers as necessary.
    4. Release the voice ports on the local system. See Releasing Channels on a Voice Card for more information.

      The local system automatically updates any remote system with the extension number changes.

      Note: If a remote system is not administered to receive automatic updates, you must make the extension changes manually on the system. Contact the system administrator for the remote machine to follow Step 1 through Step 16.

Defining Basic Features and Parameters

The INTUITY AUDIX system comes with default login parameters and default system time limits. Also, certain features that must be activated globally for all subscribers (for example, Multiple Personal Greetings) are either activated or not activated by default. You might want to change some of these parameters or to activate or deactivate features as the needs of system subscribers change.

Note: You must use the sa login to change data on this screen. Voice messaging administrators who use the vm login can view only the data on this screen

To change system features and parameters:

  1. Start at the Administration main menu and select:
Global Administration
Messaging Administration

The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

  1. At the enter command: prompt, enter change system-parameters features

    Tip: To view current system settings, use the display system-parameters features command.

    The system displays the System-Parameters Features screen, page 1.

  1. Complete the fields on this screen using the information in the table for Field Definitions: System-Parameters Features screen, page 1.
  2. Press F7 (Nextpage).

The system displays the System-Parameters Features screen, page 2.

  1. Complete the fields on this screen using the information in the table for Field Definitions: System-Parameters Features screen, page 2.
  2. Press F7 (Nextpage).

    The system displays the System-Parameters Features screen, page 3.

  3. Complete the fields on this screen using the information in the table for Field Definitions: System-Parameters Features screen, page 3.
  4. Press F7 (Nextpage).

    The system displays the System-Parameters Features screen, page 4.

  5. Complete the fields on this screen by using the information in the table for Field Definitions: System-Parameters Features screen, page 4.

    For more information on networking parameters, see Retaining Nonadministered Remote Email User Information.

  6. Press F3 (Enter) to save the information in the system database.

    The cursor returns to the command line, and the system displays the message:

    Command Successfully Completed.

  7. Enter exit or another administrative command at the enter command: prompt.
  8. Click Return to Main to return to the Administration main menu.

Controlling Call Transfers

This topic describes how to add or deny transfers to certain numbers out of the AUDIX system and how to enable transfers to others.

Factors to consider when planning Call Transfer Controls

The Transfer Security pages give you control over call transfers and use of the pages helps to prevent toll fraud. Use these pages to specify extensions to which a caller is permitted to transfer.

Callers cannot transfer to numbers expressly denied. For example, you may want to forbid call transfer to numbers beginning with 9 if this number accesses an outside line.

Denied numbers override numbers not specified on these pages. Allowed numbers override numbers specifically denied. For example:

If you used the Add Denied Transfer Numbers page to...
and you used the Add Allowed Transfer Numbers page to...
then a caller can...
deny all numbers
allow numbers in the range from 2000 to 5999
transfer out of the AUDIX system by dialing any 4-digit number that starts with 2 to 5.
deny all numbers
allow a specific number
transfer only to that number, for example, a remote field office.

To deny all numbers, enter all in the From field of the Add Denied Transfer Numbers page and leave the To field blank. You can use a similar method to enter a single number (rather than a range) in either the Add Denied Transfer Numbers page or the Add Allowed Transfer Numbers page. Simply enter the number you need into the From field of the applicable page.

Adding Allowed Call Transfer Numbers

Use the Add Allowed Transfer Numbers page to specify permitted transfer numbers. The purpose of allowed transfer numbers is to specify numbers that would otherwise be denied because they are included on the list of denied transfer numbers.

  • If the Denied Transfer Numbers contains the entry "all," transfers are allowed only to those numbers that appear on the Display Allowed Transfer Numbers page.
  • If the Denied Transfer Numbers does not contain the entry "all," all transfers are allowed.

To add allowed transfer numbers:

  1. Start at the Administration main menu and select:
Voice System Administration
     Call Transfer Administration
          Add Allowed Numbers

The Add Allowed Transfer Numbers page displays.

  1. Do one of the following:

    Enter a starting extension in the From field and an ending extension in the To field to allow a range of numbers. Most administrators choose to deny all transfers as described in Denying Call Transfers, and then use this page to specify the few numbers or classes of numbers that do not affect system security.

    For example, enter 4000 in the From field and 5999 in the To field to allow 4-digit transfers to any numbers between 4000 and 5999.

  1. Enter all in the From and To fields to allow all transfers.

      Note: No two allowed transfer entries can overlap each other. For example, you cannot make an entry to allow transfer numbers between 4000 and 5999 and then make another entry to allow transfer numbers between 5000 and 6999. Instead, enter one range of from 4000 to 6999.

    1. Click Save to save the information in the system database, and continue entering ranges of numbers until you have allowed the necessary numbers.
    2. To confirm that your entries will have the correct accumulated effect, you can display the ranges together:
      1. Click Back to return to the Call Transfer page.
      2. Select Display Allowed Numbers to view the extension ranges you have selected.
      3. Verify that all the extensions you want to allow are included in the displayed ranges.

Deleting Allowed Transfer Numbers

Use the Delete Allowed Transfer Numbers page to remove entries from the allowed transfer numbers database. The purpose of allowed transfer numbers is to specify numbers that would otherwise be denied due to the list of denied transfer numbers.

  • If the Denied Transfer Numbers contains the entry "all," transfers are allowed only to those numbers that appear on the Display Allowed Transfer Numbers page.
  • If the Denied Transfer Numbers does not contain the entry "all," all transfers are allowed.

To delete allowed transfer numbers:

  1. Start at the Administration main menu and select:
  Voice System Administration
Call Transfer Administration
Delete Allowed Numbers

The Delete Allowed Transfer Numbers page displays.

  1. Enter a starting extension in the From field and an ending extension in the To field to allow a range of numbers that you want to delete.

Displaying Allowed Transfer Numbers

You can display allowed transfers numbers. This page displays the entries in the allowed transfer numbers database.

To display allowed transfer numbers:

  • Start at the Administration main menu and select:
  • Voice System Administration
      Call Transfer Administration
          Display Allowed Numbers

    The Display Allowed Transfer Numbers page displays.

    Adding Denied Call Transfer Numbers

    To add denied transfer numbers:

    1. Start at the Administration main menu and select:
    Voice System Administration
       Call Transfer Administration
        Add Denied Numbers

    The Add Denied Transfer Numbers page displays.

    1. Do one of the following:
      • Enter all in the From field to deny all transfers. Most administrators choose to deny all transfers, and then allow a few numbers or classes of numbers that do not affect system security.
      • Enter a starting extension in the From field and an ending extension in the To field to deny a range of numbers.

        For example, enter 4000 in the From field and 5999 in the To field to restrict 4-digit transfers to any numbers between 4000 and 5999.

        Note: No two restricting entries can overlap each other. For example, you cannot enter a restriction to any numbers between 4000 and 5999 then enter another restriction between 5000 and 6999. Instead, enter one range of 4000 to 6999.

      1. When you finish entering transfer number information, click Save to save the information in the system database.
      2. To confirm that your entries will have the correct accumulated effect, you can display the ranges together:
        1. Click Back on your browser to return to the Call Transfer page.
        2. Select Display Denied Numbers to view the extension ranges you have selected.
        3. Verify that all the extensions you want to deny are included in the displayed ranges.

    Deleting Denied Transfer Numbers

    You can delete entries from the denied transfers numbers database.

    To delete denied transfer numbers:

    1. Start at the Administration main menu and select:
      Voice System Administration
          Call Transfer Administration
            Delete Denied Numbers 

    The Delete Denied Transfer Numbers page displays, with the cursor in the first of the two fields.

    1. Enter a starting extension in the From field and an ending extension in the To field to allow a range of numbers that you want to delete.

    Displaying Denied Transfer Numbers

    You can display denied transfers numbers. This page displays the entries in the denied transfer numbers database.

    To display denied transfer numbers:

    Voice System Administration
      Call Transfer Administration
        Display Denied Numbers

    The Display Denied Transfer Numbers page displays.

    Defining Thresholds for Warnings

    The INTUITY AUDIX system plays a warning message to subscribers when their mailboxes are full. The system has default thresholds that determine when mailboxes get full. You can change these thresholds as the use of your system changes.

    Note: You must use the sa login to change data on this screen. Voice messaging administrators who use the vm login can view only the data on this screen.

    To change the system thresholds:

    1. Start at the Administration main menu and select:
    Global Administration
    Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

    1. At the enter command: prompt, enter change system-parameters thresholds.

    2. Tip: To view current system settings, use the display system-parameters thresholds command.

      The system displays the System-Parameters Thresholds screen.

      1. Complete the fields on this screen by using the information in the table for Field Definitions: System-Parameters Thresholds screen.
      2. Press F3 (Enter) to save the information in the system database.

        The cursor returns to the command line, and the system displays the message:

        Command Successfully Completed.

      3. Enter exit or another administrative command at the enter command: prompt.
      4. Click Return to Main to return to the Administration main menu.

    Setting Up Community Sending Restrictions

    A community is group of subscribers to whom you have assigned some type of calling restrictions. The administration of communities enables you to further define the allowed call destinations of your subscribers.

    You create a community to prevent members from:

    • Sending mail to other groups
    • Receiving mail from other groups

    For example, imagine that you have just set up two communities. Community 1 cannot send messages to international communities. Therefore, you assign the subscribers who cannot have international access to Community 1. Community 2 has international access. Therefore, you assign the international machines and the individuals who are permitted to access international numbers to Community 2.

    Then you administer the communities so that Community 1 is restricted from sending messages to Community 2. This process tells the INTUITY AUDIX system which subscribers can and cannot access international destinations.

    If you have purchased the Enhanced-List Application (ELA) software, you need to plan a special community, if you want to restrict ELA access to select subscribers, as described in Setting Up ELA and Shadow Mailbox Community IDs.

    Once you have administered all communities here, you can assign individual subscribers to the desired community that use the Subscriber screen. You can also assign machines, for example, fax machines, to communities that are using the Machine Profile screen and the change machine machine_name command.

    Note: You must use the sa login to change data on this screen. Voice messaging administrators who use the vm login can view only the data on this screen.

    To set up sending restrictions between communities:

    1. Start at the Administration main menu and select:
    2. Global Administration
      Messaging Administration

      The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

    3. At the enter command: prompt, enter change system-parameters sending-restrictions.

      Tip: To view current system settings, use the display system-parameters sending restrictions command.

    4. The system displays the Sending Restrictions screen.

    1. Complete the fields on this screen by using the information in the table for Field Definitions: Sending Restrictions screen.
    2. Press F3 (Enter) to save the information in the system database.

      The cursor returns to the command line, and the system displays the message:

      Command Successfully Completed.

    3. Enter exit or another administrative command at the enter command: prompt.
    4. Click Return to Main to return to the Administration main menu.

    Setting Up Outcalling

    The Outcalling feature allows a subscriber to tell the INTUITY AUDIX system to place a call to a specified number when the subscriber receives new messages. Use the System-Parameters Outcalling screen to administer the system-related outcalling parameters.

    Security Risk!
    Use of the outcalling feature greatly increases the risk of toll fraud. You must specify a maximum number of outcalling digits that is as small as possible. You also need to take precautions by placing additional restrictions on the INTUITY AUDIX outcalling ports, other INTUITY AUDIX ports, trunk access codes, and so on. See Improving Outcalling Security for more information.

    Note: You must use the sa login to change data on this screen. Voice messaging administrators who use the vm login can only view the data on this screen.

    To set up outcalling parameters:

    1. Start at the Administration main menu and select:
    2. Global Administration
      Messaging Administration

      The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.


      Tip: To view current system settings, use the display system-parameters outcalling command.

    3. At the enter command: prompt, enter change system-parameters outcalling.

      The system displays the System-Parameters Outcalling screen.

    4. Complete the fields on this screen by using the information in the table for Field Definitions: System-Parameters Outcalling screen.
    5. Press F3 (Enter) to save the information in the system database.

      The cursor returns to the command line, and the system displays the message:

      Command Successfully Completed.

    6. Enter exit or another administrative command at the enter command: prompt.
    7. Click Return to Main to return to the Administration main menu.
    8. Note: After you have set up outcalling, you must also assign outcalling permission to each subscriber you want to be able to use the feature. See Subscriber Administration for more information.

    Broadcast Messages

    A broadcast mailbox allows subscribers to send broadcast messages or login announcements. You must set up a specific broadcast mailbox to store the broadcast messages. When subscribers listen to a broadcast message or login announcement, the system actually retrieves it from the broadcast mailbox. Likewise, when subscribers record and send broadcast messages, they store them in the broadcast mailbox. The broadcast mailbox can contain a maximum of 16 broadcast messages and 1 login announcement.

    Setting Up a Broadcast Mailbox

    To set up a broadcast mailbox:

    1. Start at the Administration main menu and select:
    2. Global Administration
      Messaging Administration

      The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

    1. At the enter command: prompt, enter add subscriber.

      The system displays the Subscriber screen, page 1.

    2. Type the name of the broadcast mailbox in the Name: field.
    3. Type the extension of the broadcast message in the Extension: field. Use an extension that is not administered on the switch.
    4. Type the Class of Service name or number you want for this broadcast mailbox in the COS: field.
    5. Type 0 in the Switch Number: field. The zero means that the broadcast mailbox has a voice messaging mailbox but does not have an extension on the switch.
    6. Type y in the Broadcast Mailbox? field. The "y" identifies this mailbox as a broadcast mailbox.

    7. Note: You can enter data in the Broadcast Mailbox? field only by using the add subscriber command. You cannot change a broadcast mailbox to a regular subscriber mailbox or vice-versa through the change subscriber command. To change the broadcast mailbox, you must remove the current broadcast mailbox and add a new one.

    8. Press F7 (Nextpage).

      The system displays Subscriber screen, page 2.

    9. Enter none in the following fields:
      • Permissions, Type
      • Permissions, Broadcast
    10. Enter the maximum number of days that you want any particular broadcast message to be active in your system in the Incoming Mailbox, Retention Times (days) field. Enter the same number of days for New, Old, and Unopened.
    11. Enter the maximum number of seconds of mailbox space for the broadcast mailbox in the Mailbox Size, Maximum field. A valid entry is a number from 0 to 32767.

      Be sure you enter enough time for all the messages you believe your system will need to store at one time. Note that the maximum message length for a broadcast message varies, depending on the maximum message length administered for the specific subscriber who is creating a broadcast message.

    12. Press F3 (Enter) to save the mailbox information to the system database.

      The cursor returns to the command line, and the system displays the message:

      Command Successfully Completed.

    13. Enter exit or another administrative command at the enter command: prompt.
    14. Click Return to Main to return to the Administration main menu.

    Creating a Broadcast Message

    A broadcast message is a message that you send to all messaging subscribers on your AUDIX system. It is treated as a new message and is presented before normal messages. Broadcast messages are useful for company announcements or emergency announcements.

    You create and send a broadcast message normally, except you do not address it. Instead, you mark the message as a broadcast message. You cannot send a broadcast message to subscribers on other systems or at other locations.

    Guidelines for Broadcast Messages

    Message notification turns on subscribers' message-waiting indicators when the message arrives. Turn on message notification only in emergencies. The system slows down significantly when many subscribers simultaneously try to get a broadcast message.

    Administer the broadcast mailbox so that the system deletes the message from the broadcast mailbox when the message expires.

    With a 2-day default expiration, subscribers can receive the message for up to 3 days, that is, during the day you send it and the next 2 days. After the third day, the message can no longer be accessed.

    If the broadcast mailbox already has 16 active broadcast messages, your message is immediately categorized as nondeliverable.

    Sending a Broadcast Message

    To send a broadcast message:

    1. Log in to your mailbox. See the process flowchart Broadcast Message Operation and Procedure.
    2. Press 1 to record or 4 to review a message.
    3. Record, edit, and address a message.
    4. Press 8 to mark the message as broadcast.

      If a subscriber cannot mark a message as broadcast, the subscriber does not currently have permission to send broadcast messages. To allow a subscriber to send broadcast messages, go to the Subscriber screen, page 2 and enter voice in the Broadcast: field.

    5. (OPTIONAL) Press any of the following:

      1
      Make private. (Press 1 again to undo.)
      3
      Schedule delivery.
      4
      File a copy.
      Note: A broadcast message cannot also be a priority message.
    6. (OPTIONAL) Press * M to access the following additional options:

      1
      Turn on message notification. (Press 1 again to undo.)
      2
      Change the message expiration from the 2-day default:
          1. Enter numbers for the month and day of expiration. For example, press 1 0 0 8 for October 8.

            NOTE: The month can consist of either 1 or 2 digits. The day must consist of 2 digits.
          2. Press # to save the expiration date or press 2 to start over.
      #
      Approve additional options.
    7. Press # to approve your message.

    Sending Login Announcements

    A login announcement is a voice mail message that automatically plays to each subscriber when the subscriber logs into his or her mailbox.

    Guidelines for Login Announcements

    Login announcements have the following special characteristics. They:

    • Do not turn on message-waiting indicators. Therefore, do not use login announcements for emergencies.
    • Are not put in subscribers' mailboxes. Subscribers cannot delete, save, replay, or forward login announcements. Thus, the only way to replay login announcements is to log in again.
    • Can be active only one at a time.
    • Are delivered to subscribers at remote locations as normal messages.
    • Do not activate outcalling.
    • Do not show up on TeleTypewriter (TTY) systems. Therefore, a hearing-impaired subscriber who uses only TTY for messaging does not see them. Send TTY subscribers a mail message from a TTY instead.
    • Go to all subscribers of the system. Therefore, be sure to record all login announcements in all languages used.
    Making a Message a Login Announcement

    To make a message a login announcement:

    1. Log in to your mailbox. See the process flowchart Login Announcement Operation.
    2. Press 1 or 4 to record or review a message.
    3. Record, edit, and address the message as if it were a normal voice mail message.
    4. Press 9 to mark the message as a login announcement.

      If a subscriber cannot mark a message as a login announcement, that subscriber does not currently have permission to send login announcements. To allow a subscriber to send login announcements, go to the Subscriber screen, page 2 and enter login in the Broadcast: field.

      If the broadcast mailbox already holds a login announcement that is not yet expired, the AUDIX system informs broadcasters that new login announcements are nondeliverable.

      Note: A login announcement cannot also be marked as a private or priority message.

    5. (OPTIONAL) Press:

      3
      Schedule delivery.
      4
      File a copy.
    6. (OPTIONAL) Press * M to access the following additional options:

      1
      To turn off dial-though capability. (Press 1 again to undo.)

      Note: Turning off dial-through ensures that subscribers hear the entire announcement when logging in.

      2
      Change the message expiration from the 2-day default:
          1. Enter numbers for the month and day of expiration. For example, press 1 0 0 8 for October 8.

            NOTE: The month can consist of 1 or 2 digits. The day must consist of 2 digits.
          2. Press # to save the expiration date or press 2 again to start over.
      #
      Approve additional options.
    7. Press # to approve your message.

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