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INTUITY AUDIX Basics

Overview

Logging In to the INTUITY AUDIX System

You can use one of the following logins to the INTUITY AUDIX system:
Table: INTUITY AUDIX Logins
Login
Definition
Allows you to access:
sa
System administrator
  • All AUDIX administration screens
  • All Avaya web-based administration pages, except a few screens that are accessible only to service technicians
vm
Voice messaging administrator
Most AUDIX administration screens


 


Your service technician installs your system with default passwords. You should immediately change these passwords after the installation is complete. After familiarizing yourself with the basic operations of the INTUITY AUDIX system detailed in the next few sections, set a new password.

Login Procedure

To log in to the INTUITY AUDIX system:

  1. Turn on the monitor.
  2. The system displays the following message:

    console login:
     

    Note: The sample screens, menus, and pages provided in this help system may vary slightly from your system display.

  3. Enter the appropriate login. The system is case sensitive, so use lowercase letters.
  4. The system displays the following message:

    password:

  5. Enter the password for your login.

  6. Continue with one of the following sections:
vm Login

If you use the vm login, the system displays the AUDIX Command Prompt Screen and the cursor appears as a blinking rectangle on the command line.

Once this screen is displayed, you can enter the commands that give you access to the various AUDIX screens.

sa Login

If you use the sa login, the system displays the Messaging Administration main menu.

  1. Select items from the menu by clicking on them. Use the browser Back button to go back one level, or click Return to Main from any page to redisplay the Messaging Administration main Menu.
  2. From the Main Menu, select the following menu items:
    Global Administration
    Messaging Administration

    The system displays the Command Prompt screen and the SSH dialog box. The SSH dialog box provides security protection for the Command Prompt screen.

    The system displays the AUDIX Command Prompt Screen.

  3. Enter the command that allows you to access the AUDIX screen that you want.
  4. Tip: See The Command Line for a description of the AUDIX commands.

Messaging Administration Main Menu and Pages

The Messaging Administration main menu and the pages it leads to provide general system administration and settings for the INTUITY AUDIX LX. The following are available from most of the pages:

  • Return to Main button that links back to the main menu
  • Save, Submit, Add (or some action) that executes a command or makes a system change
  • Help button that opens a separate browser window to display the applicable help topic
  • Field names that open a separate browser window to display the applicable field description

INTUITY AUDIX Administration Screens

Instructions in this help system assume that you used the sa login to access the Avaya INTUITY system. The instructions for screen navigation and data entry also apply to the vm login, although the vm login can only be used to access some AUDIX administration screens.


The Avaya INTUITY system allows more than one person to perform the same function using the same screen, for example, adding a subscriber to the AUDIX system database. However, if two people happen to be, for example, editing the same subscriber's profile, only the changes made by the person who saves the screen last are written to the system database. The other person's changes are lost.

Accessing Administration Screens

You perform most INTUITY AUDIX system administration tasks using screens accessed by selecting Global Administration and then Messaging Administration from the Messaging Administration main menu. Through the AUDIX administration screens you view information, enter information, or select available system options.

You access the various AUDIX administration screens primarily via commands that you type at the command line. This is a different method of access from the browser pages that are used to gain access to other parts of the system.

To follow along with explanations in this section, use the sa or vm login to access the AUDIX Command Prompt Screen. See Logging In for more information.

The following sections describe how to use the AUDIX administration screens.

Screen Layout

Layout of the AUDIX Command Prompt Screen represents the basic layout of the AUDIX Command Prompt (AUDIX Administration) screen.

Screen Components

The Component Descriptions: AUDIX Command Prompt Screen table provides details about each area of the AUDIX Command Prompt (AUDIX Administration) screen.

Standard Screen Function Keys

Several function keys perform standard actions regardless of the screen you are viewing. Other commands are unique to a particular screen. The following table describes the purpose of each standard function key.

Table: AUDIX Administration Standard Function Keys
Function Key
Purpose
F1 (Cancel)
Aborts the current activity and returns the cursor to the command line. When the cursor is on the command line, F1 erases the entire contents of the command line. On a help screen, F1 returns to the screen on which the help was requested.
F2 (Refresh)
Repaints the screen.
F3 (Enter)
Submits the information entered on a screen for the action specified on the command line. When the cursor is in the command line, F3 requests execution of the command.

Note: RETURN has the same effect as F3 (Enter) when the cursor is on the command line. On a screen, RETURN moves the cursor forward from one field to the next.

F4 (Clear Fld)
Clears an entire field in a screen or a single keyword from the command line. For example, if the command line contains the command list cos and you press F4, the command line changes to list.
F5 (Help)
When the cursor is on the command line, pressing this key is identical to typing the help command; that is, it displays a screen explaining all the types of help available in the INTUITY AUDIX system. When the cursor is on a screen, this key requests help for the entire screen.
F6 (Choices)
When the cursor is on the command line, this key requests a menu of valid entries for command line keywords. Once a Choices menu is displayed, pressing F6 selects the highlighted item from the menu.
When the cursor is on a screen, F6 requests help for the particular field where the cursor appears. The field help menu provides an explanation of the field and a list of valid values or actions for the field. When a field menu is displayed, pressing F6 again selects the highlighted item from the menu.
F7 (NextPage)
Moves forward through multiple pages of administration screens, reports, or help screens.
F8 (PrevPage)
Moves backward through multiple pages of administration screens, reports, or help screens.

The Command Line

This section describes the syntax for the commands that activate the INTUITY AUDIX administration screens.

Verb-Object Syntax

The commands to activate the INTUITY AUDIX administration screens follow a verb-object syntax. A qualifier such as a subscriber or machine name may be added to some verb-object commands.

The structure of the INTUITY AUDIX screen-activation commands is:

Verb or Verbs Object or Object Phrase Qualifier or Qualifiers

Each of these three elements of the command-line is described below.

See AUDIX Administration Screens Organized by Verb and By Object in the Screen Summary section for a complete list of the screen-activation commands.

Command-Line Verbs

The first element of the command-line is the verb, which specifies the type of action. The following is a list of INTUITY AUDIX verbs in the command-line. Those marked with an asterisk (*) are complete commands; that is, they are never combined with objects or qualifiers.

add
audit
change
copy
display
exit*
get
help*
list
logoff*
print
remove
reset
test
toggle
trace


Command-Line Objects and Object Phrases

The second element of the command-line is the object or object phrase. This is usually a screen name. The screen name consists of one or more words that identify the screen. If more than one word is used, you must type a hyphen between the two words to ensure that the object phrase has no embedded spaces. Screen names are generally (but not always) the same as the title of the screen as it appears on your monitor. Examples of objects and object phrases are alarms, measurements, remote-messages, subscribers, and system-parameters.

Command-Line Qualifiers

The third element of the command-line is the qualifier. A command-line qualifier can be a subscriber extension number (12345), a date (7/21/99), a subscriber name ("Jane Doe"), and other specific parameters. Note that a qualifier with an embedded space, such as the subscriber name Jane Doe, must be put in quotation marks, such as: "Jane Doe".

Variations of Commands

You can activate most screens by more than one version of a command. The different versions of the screen-activation command are distinguished by the verb that begins the command line, and the qualifiers that end it. For example, there are four versions of the command to activate the Subscriber screen:

  • add subscriber name/number
  • change subscriber name/number
  • display subscriber name/number
  • remove subscriber name/number

All of these commands activate the Subscriber screen with information about the subscriber, whose name or telephone number you typed. The display and remove versions of the command activate a display-only version of the screen. The add and change versions of the command activate a data entry version of the screen that allows you to make changes to the features assigned to the AUDIX subscriber specified by name/number.

Command-Line Abbreviation

For most screen-activation commands, you can enter a minimum unique subset of the full command string and the system expands the entry. For example, the command change system-parameters sending-restrictions can be abbreviated to ch sy s since this is a unique subset of the full command.

The abbreviation of each word in the command must be represented by the first n letters of the word in the correct spelling order, where n is the minimum number of letters that uniquely specifies the command word. As a general rule, n is equal to 2. In other words, it usually takes two characters to uniquely identify each element of the command line. There are two exceptions to the correct-spelling rule: announcement-set is abbreviated annc, and class of service is abbreviated cos.

In the previous example, the string ch sys s is acceptable as a unique subset of the full command. However:

  • The string chg sys s is not acceptable because chg is not the first three letters of "change"
  • The string ch s s is not acceptable because ch s is not unique; that is, it could also mean change subscriber or change system-parameters.

Note that hyphenated words such as system-parameters and sending-restrictions are treated as single words.

Command Structure

You can build a command one word at a time. For example, at the beginning of the command line you can press F6 (Choices) to see a list of all valid command verbs. If you then enter ch, the system expands ch to change and lists all valid words that can follow change. If you then enter sy, the system expands the command line to change system-parameters and lists all valid words that can follow.

If you enter a string that is not a valid command word or is not a valid or unique abbreviation, the system notifies you of the mistake. If you omit a required command qualifier such as a subscriber name or extension, or a port address, the system prompts you for the missing information.

Command-Line Help

While you are entering a command, pressing the F6 (Choices) function key displays a menu of allowable command words in the activity window. The choices displayed depend on the position of the cursor in the command line. That is, the allowable command words displayed when you press F6 (Choices) are only those command words that can follow the word or words that are currently to the left of the cursor, if any. Select from the choices displayed on the menu by using the TAB key or arrow keys, or by typing the first one or two characters of the desired menu choice.

Command History and Command-Line Editing

The system memory retains a list of the 10 most recently entered commands. After you enter a command, you can scroll back through a list of previous commands using the UP ARROW key. Each time you press the UP ARROW key, the previous command in the command list is retrieved. Each time you press the DOWN ARROW key, the next command in the command list is retrieved. The retrieved command is placed on the command line with the cursor at the end of the line. This is a convenient way to reenter commands containing subscriber names or telephone numbers, for example, without retyping the entire command.

The following table shows the editing actions that are possible once you display a previously executed command on the command line.
 
Table: AUDIX Administration Command Line History and Editing
Key
Purpose
F1 (Cancel)
Erases the entire contents of the command line
LEFT ARROW
Moves the cursor to the beginning of the previous word on the command line
TAB or RIGHT ARROW
Moves the cursor to the beginning of the next word on the command line
UP ARROW
Moves through previously completed commands
DOWN ARROW
If you have gone too far through previously completed commands, moves back through the commands
BACKSPACE
Deletes the character preceding the cursor
F4 (Clear Fld)
Clears a single keyword from the command line; for example, if the command line contains the command list cos and you press F4, the command line reads list.
F5 (Help)
Displays a screen explaining the types of help available in the INTUITY AUDIX system
F6 (Choices)
Displays a menu of valid entries for command-line keywords. Once a Choices menu is displayed, press F6 to select the highlighted item from the menu.
F3 (Enter)
Expands a shortened version of a command and activates the screen

Example of Command Line History and Editing

You can also combine some of these editing operations. For example, suppose you need to add several subscribers at one time.

To add the first subscriber with extension 1000:

  1. Type add subscriber 1000
  2. Fill in the data entry fields on the screen.
  3. Press F3 (Enter) to save the information about this subscriber to the system database.

To add the next subscriber, a new subscriber with extension 2000:

  1. Press F4 (Clr Fld).
  2. Enter 2000

This activates the Subscriber screen. It is now ready for you to enter information about the subscriber with extension 2000.

Or, to change the record you just added:

  1. Press the UP ARROW key to retrieve the previous command.
  2. Press the LEFT ARROW key several times to move to the beginning of the line.
  3. Press F1 (Clear Fld) to remove the add keyword.
  4. Enter change in its place.

Using AUDIX Administration Screens to Enter Data

Some AUDIX Administration screens have data entry fields into which you enter values, such as subscriber extension numbers, announcement IDs, or class of service names. Other fields are display-only fields. You cannot enter data into display-only fields.

Moving Between Data Entry Fields

The table for Screen Navigation Key Descriptions shows the keys that are used to move between data entry fields within a screen.

Table: Screen Navigation Key Descriptions
Key
Purpose
TAB and RETURN
Moves the cursor to the next field on the current screen in a left-to-right, top-to-bottom order. From the last field on a screen, this moves the cursor to the first field on the same screen.
SHIFT + TAB
Moves the cursor to the previous field on the current screen in a right-to-left, bottom-to-top order. From the first field on a screen, this moves the cursor to the last field on the same screen.
BACKSPACE
Deletes the last character entered into the field and moves the cursor backward one position.
DELETE
May delete all entries on a screen. Use DELETE only if specifically mentioned on the screen, such as Press Delete to Cancel.
HOME
Moves the cursor to the beginning of the current field.
END
Moves the cursor to the end of the current field.
F4 (Clear Field)
Clears the current field.
F6 (Choices)
Displays a menu listing the valid values, if any, for a field. You can select from the menu entries to populate that field.

Data Entry

When a screen is activated, the cursor is positioned at the beginning of the first data-entry field. The data entry fields have limits to the number of characters you can enter, depending on the nature of the field. Generally, the length of the field corresponds to the maximum number of characters allowed for that field.To obtain this information, position the cursor in a data entry field and press F6 (Choices). If you type invalid information into a field, the system displays a help message containing information to help clarify the required input.

Some data entry fields are optional, while others require you to enter a value before saving the information to the system database. If you try to save information entered into a screen without entering all of the required information, the system displays a help message noting the missing information.

You can reuse a screen once information entered on it has been saved. Combine the editing and cursor movement operations to place the cursor back at the first data entry field as described in the example on Example of Command Line History and Editing. When you type a character into the first position of a field, the previous contents of the field are cleared and the new characters are entered into it.

Field Help and Selecting Valid Values from the Choices Screen

When the cursor is in a field, pressing the F6 (Choices) function key displays information about the field and lists the valid values that can be entered in that field, if any. If there are several valid values, you can select one from the list using TAB, SHIFT+TAB, and the arrow keys, or by typing the initial character of a value.

Passwords

When your system is installed, both the sa (system administrator) and vm (voice messaging administrator) logins come with a default password. You are required to change this password immediately. There are certain minimum standards passwords must follow.

Additionally, you can administer several parameters of the password aging feature that will enhance the level of security the system maintains.

This section provides the procedures for changing passwords setting password aging.

You also administer subscriber default passwords and password aging. See Reassigning Subscriber Default Passwords for more information.

Guidelines for Passwords

To minimize the risk of unauthorized people using the INTUITY AUDIX system, follow these guidelines for system administrator passwords.

  • Establish a new password as soon as the INTUITY AUDIX system is installed.
  • Use 6–11 alphanumeric characters. The password must include at least onenumeric character and two alpha characters.
  • Never use obvious passwords, such as a telephone extension, room number, employee identification number, social security number, or easily guessed numeric or letter combinations (for example, denver or audix).
  • Do not post, share, print, or write down passwords.
  • Do not put the password on a programmable function key.
  • Change the password at least once per month. You can administer your system to age the password and notify you that a new password is required. See Setting Administrator Password Aging for more information.

Changing Passwords

You should immediately change the password for the sa and vm logins after your system is installed. Once the new passwords are established, you should also establish a regular schedule for changing the passwords, for example, at least monthly. Be sure to tell any other AUDIX administrators or system administrators of the change in passwords.

Both system administrators and AUDIX administrators can change passwords. AUDIX administrators who log in with the vm login can change the password for the vm login only. System administrators who log in with the sa login can change the password for both the sa login and vm login.

 

Changing a System Password

To change the password for the sa or vm login:

  1. Start at the Administration main menu and select:
  2. Basic System Administration
    Password Administration
    Assign/Change Password

The system displays the Assign/Change Password page.

  1. At the Login drop-down box, select the login for the password you want to change. If you are changing the password for the first time, type in the default password assigned by the service technician.
  2. In the New Password field, type a new password containing 6 to 11 alphanumeric characters.
  3. In the Re-enter New Password field, type the new password again for verification.
  4. Click Save.
  5. The system displays a confirmation message.

  6. Click Return to Main to return to the Messaging Administration main menu.

Setting Administrator Password Aging

Password aging can be applied to both the sa and vm logins. Aging administrator passwords is strongly recommended to help maintain a high level of system security. However, the sa login can disable the password aging feature for both the sa and vm logins.

To set administrator password aging:

  1. Start at the Administration main menu and select:
  2. Basic System Administration
    Password Administration
    Assign/Change Password Aging
  3. At the Login drop-down box, select the login for which you want to change aging.
  4. Click Save.

    The system displays the Change Password Aging page.

  5. Designate the attributes for this login password by selecting Yes/No and type the number of days.
  6. For additional information on any field, click the field name.
  7. Click Save.

    The system displays a confirmation message.

  8. To change the aging attributes for other logins, such as vm or sa, click Back (on the browser toolbar) twice, and reselect a login.
  9. Click Return to Main to return to the Messaging Administration main menu.

Logging Out of the INTUITY AUDIX System

There are two options for logging out of the Avaya INTUITY system, depending on how you are logged in. If you are logged in as vm, you log out of AUDIX Administration. If you are logged in as sa, you can exit the AUDIX Administration screens and continue to administer other parts of the system.

vm Log Out

If you are logged in as vm, you only have access to the AUDIX Administration screens.

To log out of the AUDIX system:

  1. At the AUDIX Command Prompt screen enter command: prompt, enter exit
  2. The system displays the login: prompt or closes the terminal emulator session.

sa Log Out of AUDIX

To exit AUDIX Administration and return to the main menu:

  1. At the AUDIX Administration screen enter command: prompt, enter exit

The system displays the login: prompt or closes the terminal emulator session.

  1. Click Return to Main.
  2. The system displays the Messaging Administration main menu.

  3. On the Main Menu, click Log Off.

Remote Administration

The Avaya INTUITY AUDIX system supports both local access and remote access for system administration. Local access for administration is supported using the system's dedicated monitor and keyboard. Remote access for administration is supported through a terminal and modem connected to the USB or serial port on the CPU or via the LAN. Remote access capabilities are a standard Avaya INTUITY AUDIX system feature.

PPP and password overview

Remote administration from outside of an internet firewall now requires that a PPP connection be established on the INTUITY AUDIX LX system. PPP (Point-to-Point Protocol) is a protocol for communication between two computers using a serial interface, in this case your personal computer connected by phone line to the INTUITY AUDIX LX system. Once the SAPPP parameters are established on the INTUITY AUDIX LX system, you can then log in over the Internet through a web browser using the sa or vm login.

The 7400B and 7400A data modules are no longer used to log in to the system over a modem.

 

Remote administration topics are organized as follows:

 


The Avaya INTUITY system allows more than one person to perform the same function on the same screen, for example, adding a subscriber to the INTUITY AUDIX system database. However, if two people happen to be editing the same subscriber's profile, only the changes made by the person who saves the screen last are written to the system database. The other person's changes are lost.

Function Key Substitutes for Remote Login

With some remote administration setups, the function keys are inoperable in the Messaging Administration screen. Therefore it may be necessary to use keystrokes as a substitute for onscreen or keyboard function keys.

Messaging Administration Screen Function Key Substitutes

The Function Key Substitutes table lists the keystrokes that you use in place of the function keys.

Table: Function Key Substitutes
Function Key
Keystroke Substitution
F1 (Cancel)
CONTROL+X
F2 (Refresh)
CONTROL+L
F3 (Enter)
CONTROL+E
F4 (Clear Fld)
CONTROL+K
F5 (Help)
CONTROL+W
F6 (Choices)
CONTROL+C
F7 (NextPage)
CONTROL+N
F8 (PrevPage)
CONTROL+P
DOWN ARROW
CONTROL+I
BACKSPACE
CONTROL+H
TAB
CONTROL+J

Adding Switch Time Zones

The AUDIX system must know the time zones in which the switches that it serves in a Distributed Communications System (DCS) network are located.

Note: This procedure is valid for DEFINITY switches only. See your switch documentation to ensure correct administration procedures.

To administer switch time zones:

  1. Start at the Administration main menu and select:
  2. Global Administration
    Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

  3. At the enter command: prompt, type change switch-time-zone.
  4. The system displays the Switch Time Zone Screen.

    Enter information for those switches that are part of your DEFINITY communications system network according to the information in the table for Field Definitions: Switch Time Zone Screen.

  5. Press F3 (Enter) to save this information to the system database.
  6. Enter exit or another administrative command at the enter command: prompt.

Checking and Setting the System Clock

The Avaya INTUITY system uses the Linux system clock to perform certain time-dependent tasks, such as placing a time stamp on voice messages and doing the nightly backup of critical system data. The clock was probably set during the installation of your system, but you should check it during this getting-started phase. Check it again monthly, and whenever a daylight savings time change occurs.

When you set the system time for the Avaya INTUITY system using the procedures in this section, you set both the Linux system clock and the on-board (hardware) real-time clock. You should synchronize the Avaya INTUITY system to the switch or synchronize the Avaya INTUITY system and the switch to a real-time source.

To check the Linux date and time:

  1. Start at the Administration main menu and select:
  2. Basic System Management
    Date and Time Administration

    The system displays the Linux Date and Time page.

  3. Check the date and time information.
  4. If there are no inaccuracies, click Return to Main to return to the Administration main menu.
  5. If there are inaccuracies, correct them according to the information in the online help. To see the online help, click on any field name or on the Help button.

  6. Click Save to save the date and time changes.
  7. The system logs a message to the Administrator's Log informing you of any changes made to the Linux date and time.

  8. Click Return to Main to return to the Messaging Administration main menu.

The system does not reset to the new date and time changes until the system is restarted. You must set the changes by stopping and starting the voice system. See Stopping and Starting the voice system for more information.

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