Create Hunt Groups

A Hunt Group is a collection of users, eg. Sales - a group to handle all sales related calls.

An incoming caller wishing to speak to Sales can ring one number, but the call can be answered by any number of extensions that are members of the Sales Hunt Group.

By default all incoming voice calls are sent to a Hunt Group called Main (extension 200), which is configured in Group mode, and contains the first 16 extensions. Therefore all incoming calls ring each extension simultaneously. This is set up as an initial starting point for the telephone system while individual user extensions are configured.

To create a Hunt Group:

  1. Open Manager and log on as an Administrator.

  2. Click to receive a configuration form. The Receiving Config from dialog box appears displaying the IP address of the IP Office control unit. Enter the IP Office password.

  3. Select Hunt Group in the Configuration Tree.

  4. Right click within the panel on the right hand side of the window and select New.

  5. In the Name text box, enter the name of the group you want to create. For our example, we will create a Sales Hunt Group.

  6. In the Extension text box, enter an extension number (must be a number outside the range of the existing extension numbers). For our example, we will use extension number 500.

  7. In the Extension List box, right click and select Add. The list of users are displayed.

  8. Hold down the CTRL key and select the users you want included in this Hunt Group. In our sample configuration, Dawn Smith, Brian Rogers and Pam Green are included in the Sales Hunt Group.

 

  1. In the Ring Mode box, make sure that Hunt (the default) is selected. The Hunt mode means each extension is rung in order, one after the other, starting from the first extension in the list each time. The other ring mode options are:

  1. Optional - If you want to configure the number of seconds an extension rings before the call is passed to another extension in the list, enter that information into the No Answer Time field. The number of seconds entered applies to all telephones in this group and the Overflow Groups (if used). If left blank the System Default No Answer Time (15 seconds) will be used.

  2. Click OK.

  3. Click Save. In the Sending Config To dialog box, accept the selected save option and click OK.

 

Next recommended configuration: Overflow Hunt Group