Example Auto Attendant Setup

The following process shows by example the setup for an auto attendant on embedded voicemail.

For this example;

 

  1. Start IP Office Manager (Select Start | Programs | IP Office | Manager).

  2. Click and receive the Small Office Edition system's configuration.

  3. In the left-hand configuration tree panel, click Auto Attendant.

  4. The right-hand panel will show any existing auto attendants.

  5. Place the cursor over the right-hand panel and right-click. Select New.

  6. In the Name field enter the name for the auto attendant. This can be up to 12 characters in length.

  7. For the different time periods (Morning, Afternoon and Evening), use the Time Profile drop-down to select the appropriate time profile.

  8. Set the required Maximum Inactivity time. This is how long, after playing the prompts, the auto attendant should wait for a valid key press. If exceeded, the caller is transferring to the Fallback Destination in the Incoming Call Route used to route their call to the auto attendant, or disconnected. The time can be set between 5 and 20 seconds, the default is 8 seconds.

  9. Click the Actions tab.

  10. Click on Shortcode in the left-hand configuration tree. The existing system short codes are displayed in the right-hand panel. Scroll or sort this list to display the short codes created for the auto attendant.

  11. Click on Incoming Call Route in the left-hand configuration tree. The existing incoming call routes are displayed in the right-hand panel. For our example we want to alter the default incoming call route used for voice calls.

  12. Double-click on the incoming call route with its destination currently set to Main.

  13. Click on the Destination drop-down box and select AA:AutoAttend. This will now route all incoming voice calls, on lines in Line Group 0 (the default) to the auto attendant.

  14. Click OK.

  15. Click to send the configuration changes back to the Small Office Edition system.

  16. Following the system reboot, you should be able to record prompts for the auto attendant using the short codes created. You can then test the auto attendant by making an incoming external call.