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Home  > Maintenance > Reviewing system logs

Reviewing system logs

Logs record events that are useful for preventive maintenance, for diagnosing problems and troubleshooting the server, and for spotting trends or estimating future needs.

The following tables list the logs available for the Modular Messaging MAS and MSS.

MSS Logs
Server Events log This log contains information about problems that you need to correct, such as full subscriber mailboxes and undeliverable messages. These problems directly affect message processing. It is recommended that you check the Server Events log daily.
Subscriber Activity log This log maintains a history of the activity on the messaging system. You can use this log to track a specific subscriber's activity by extension and time and investigate problems with message delivery.
Alarm log This log contains descriptions of all significant problems detected by the system, including those on any MAS as well as the MSS. The Alarm log contains active alarms and resolved alarms. Resolved alarms are alarms that were corrected either automatically or by repair procedures.
Administration history log This log identifies administrative events that occur on your system. These events include information about any changes to your system, such as logins, reports that were run, or changes to software.
Backup log This log displays a list of all the files that were backed up and information about any errors that occurred during the backup.
Restore log This log displays a list of all the files that were restored and information about any errors that occurred during the restore.
Software Installation and Removal logs The software installation and removal logs contain information about the installation, update, and removal of MSS software packages.
Maintenance log This log contains descriptions of all reported maintenance events.

Note: This log is only available if you have logged in as tsc.

MAS Logs
Displaying the MAS alarm logs These logs contain descriptions of all significant problems detected by the system on any MAS. The Alarm log contains active alarms and resolved alarms. Resolved alarms are alarms that were corrected either automatically or by repair procedures.
Displaying the MAS event and error logs These logs list every event involving the MASs in the system. These events are detected and logged by the Microsoft Operation Manager.
Operation History Viewer Configuration This log lists live events as they are generated and added to the operation history database.
It also lists historical events stored in the operation history database.
An event is any significant occurrence in the voice mail system that is of interest to an administrator for diagnostic or reporting purposes. Events are generated by the various messaging application server (MAS) components, for example, a Call Waiting state generated by the telephone user interface.
Performance Monitor - Modular Messaging Counters The Performance Monitor provides a large number of counters for monitoring the performance of a MAS. You use each counter to monitor a different activity. For example, you can monitor inbound or outbound calls to the MAS, or check the number of ports currently in use.

Port Monitor The Port Monitor provides a graphical user interface for checking the current status of ports on a MAS.

The following topics provide information about accessing the system's alarms and events:

 

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