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Go to the RFA website

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The Remote Feature Activation (RFA) website automates some of the upgrade procedures, including generating a License File.

  1. At your laptop/PC browser, go to the appropriate website:

  2. Using your SSO, log in to the RFA website.

  3. Follow the links to the RFA Information page.

  4. Complete the information necessary to create a License File.


Note: If you have problems with a hardware serial number that is not in the SAP database, go to the If you have problems with RFA section.

G3V4 through Release 9si upgrades only

Direct connection between the switch and RFA

If you are upgrading from G3V4 through Release 9si and you have a direct connection between the switch and RFA:

  1. Using your RFA Job Aids, run the Features Extraction Tool (FET) from the RFA website to create a Switch Configuration File.

  2. When prompted, type in the Transaction ID number.

  3. The FET creates and uploads the Switch Configuration File automatically.

  4. Do not deliver the License File at this time. You will deliver and install it later in this upgrade procedure.

No connection between the switch and RFA

If you are upgrading from Release 9si and you do not have a direct connection between the switch and RFA:

  1. Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration File.

  2. When prompted, type in the Transaction ID number.

  3. Use the FET instructions to create a new switch connection profile.

  4. Create the Switch Configuration File.

  5. Upload the Switch Configuration File to the RFA website.

  6. Deliver the License File to your laptop/PC for installation later in this procedure.

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the RFA Helpdesk to have them correct the SAP information.

RFA Helpdesk contact numbers

Where
Who
Phone number/URL
Prompt or
selection
Channel:
  • U.S. and Canada

  • Variable Workforce Group

  • Avaya contractors


Avaya Associates
Members
Contractors
877-615-4174
Prompt 8
U.S. and Canada
Business Partners
866-800-5194
Prompt 8
EMEA
Direct and Business Partners
+31-70-414-8720
or
http://www.avayanetwork.com
Prompt 3

Select GSO;
select EMEA
APAC RTAC
Direct and Business Partners
+65-6872-8686

CALA
  • Mexico TAC

  • Brazil TAC

  • Columbia TAC

  • Argentina TAC

  • Mexico Call Receipt

Direct and Business Partners


+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998

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DEFINITY Made Easy Home Page Table of contents Previous page Next page Index Links Frequently asked questions
Go to Upgrades for si Go to Installation for MCC Go to Installation for SCC
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