Enable/Disable Modem screen

Use this screen to allow the server's modem to accept one, unlimited, or no incoming calls. The call-receiving status of the modem can be changed as needed to control access to the Avaya media server. This topic covers:

Modem operation

Each Avaya media server is connected to a modem over a USB interface. The two modems share a common analog line to an Avaya services center or another services agency. Usually this line is used for the server to report alarms to the monitoring services agency. Services personnel may respond to the alarm in two ways:

Security issues

Dial-in access through the server's modem bypasses any firewall measures that may be implemented on the corporate network. The Enable/Disable Modem screen allows the modem to remain in service to report any problems with the server, but can restrict incoming calls to just one or none.

For example, certain customers may prefer to disable all incoming calls to the modem for security reasons. If a remote services procedure needs to be done, the administrator for that site can enable one incoming call to the modem just before the services person dials in. This makes the window of opportunity for an unauthorized call extremely narrow.

Enable/disable modem procedure

To check or change call-receiving status of this server's modem:

  1. In the main menu of the web administration interface under Security, click the Enable/Disable Modem link.

  2. The Enable/Disable Modem screen appears. The current status of the modem is listed.

  3. Review or change the following call-receiving options:

  4. When the desired call-receiving option is selected, click the Enable/Disable button.

  5. The screen redisplays to confirm the change.

Solving enable/disable modem problems

The Enable/Disable Modem screen may report the following problems:

Related topics

Hardware and software requirements

Set Modem Interface

Test Modem